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(1928) Document and Courier Administrator -CSD
Pretoria, Gauteng
Full-time

Job details

Pay information not provided
Full-time
Pretoria, Gauteng

Full job description

Detailed description

The successful candidate will be responsible for the following key performance areas:

  • Complete assigned work within the set time and defined standards.
  • Deliver high quality and relevant work by performing document handling task activities as required.
  • Provide driver services for parcels and passengers.
  • Receive and deliver packages, documents, mail and other items for distribution and ensure that all items are properly recorded in the relevant register.
  • Provide delivery instructions and consign delivery through courier service provider or internal drivers, and track and trace the waybill/ service requests.
  • Sort and distribute items to be delivered according to recipients and destinations.
  • Distribute mail/documents and items to the allocated department(s)/offices, external locations or subsidiaries.
  • Communicate daily with the client to provide updates, track and trace items based on the tracking report and ensure timely resolution of any queries or discrepancies.
  • Obtain signatures for the delivered goods including recipient's responses to messages as proof of delivery.
  • Record information for all goods received and delivered, including time of receipt, time of delivery and recipient acknowledgment or response.
  • Identify and solve document handling task-related queries.
  • Track and trace all goods collections and deliveries, communicate with recipients of mail, deliveries and other stakeholders through various communication channels and provide timely feedback on the status of items.
  • Assist with administrative and ad hoc duties within the Mailing Services Unit, including verifying and reconciling monthly courier invoices to ensure accuracy and compliance.
  • Follow approved mail and courier guidelines, along with applicable SARB-wide policies to complete tasks efficiently and ensure deliveries are made promptly and effectively.
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