PURPOSE OF POSITION

To operate switchboard to receive calls and pass them on to the correct person or department.

KEY PERFORMANCE AREAS

To answer incoming, internal and designate outgoing calls in a professional and pleasant manner.

Liaise and communicate with doctors, executive personnel, public and colleagues.

Be able to designate complaints to relevant channels.

Keep abreast with all relevant information and contingency plans.

Update hospital telephone lists and relevant telephone numbers.

To answer calls within 3 rings.

Operating busy switchboard.

Facilitate telephone calls in and out of the department.

Log calls for hospital staff and patients.

Log calls for faulty lines and switchboard.

Knowledge of health and safety rules and emergency evacuation procedures.

Assist with reception duties when required.

COMPETENCIES (The following will be advantageous)

MINIMUM REQUIREMENTS

(Educational Qualifications &

Experience)

Must have grade 12

Preferably have computer experience

Hospital admin experience will be advantageous

Ability to deal with members of the public.

The ideal candidate must have the willingness to assume job ownership, work independently and apply principles of continuous improvement.

Must be prepared to work shifts and Public Holidays.

SKILLS

(Practical & Technical)

Must be honest, truthful and conscientious in their approach and in their performance of their work.

Professionalism, friendliness and efficiency is always required.

Develop a spirit of teamwork amongst colleagues in all departments recognising the needs for a friendly working environment.

BEHAVIOURAL ATTRIBUTES

(Personality Characteristics)

Professionalism and initiative.

Well-spoken and respectful.

Must be able to adhere to all company rules and policies.