Junior Desktop Support Technician jobs

Job Summary

We are looking for a motivated and technically minded Junior Field Technician to join our team.

The successful candidate will assist with the installation, maintenance, troubleshooting and decommissioning of telecommunications and network infrastructure at customer sites.

This is a hands-on position suited to someone with a foundational understanding of networking, good problem-solving skills and a willingness to learn.

The role requires attention to detail, a customer-focused attitude and the ability to work effectively with other technicians, the Network Operations Centre (NOC) and internal teams.

Key Responsibilities

1. Network Installation and Maintenance

• Install, configure and maintain network equipment, including routers, switches, wireless access points and associated infrastructure.
• Assist with the installation and commissioning of Layer 2 (L2) and Layer 3 (L3) connectivity solutions.
• Perform equipment replacements, upgrades and decommissions.
• Ensure installations are neat, secure and completed according to company standards.
• Conduct basic connectivity and performance tests to confirm installations are functioning correctly.
• Escalate technical challenges to senior technicians or the NOC when required.

2. Technical Support and Troubleshooting

• Investigate and troubleshoot network connectivity and equipment-related issues.
• Assist with network assessments and customer site surveys.
• Work with the NOC to identify, diagnose and resolve technical problems.
• Monitor and report on network performance or issues identified during site visits.
• Follow established troubleshooting and escalation procedures.

3. Customer Service and Communication

• Represent the company professionally when visiting customer sites.
• Communicate clearly with customers regarding installations, maintenance and technical issues.
• Provide basic technical assistance and guidance to customers when required.
• Keep the relevant internal teams informed of job progress, delays and technical challenges.

4. Documentation and Reporting

• Complete installation and technical checklists accurately before requesting NOC verification.
• Submit Field Service Reports (FSRs) following each site visit.
• Ensure technical documentation reflects the work completed and equipment configurations.
• Maintain accurate records of equipment installed, replaced or recovered.
• Submit timesheets, overtime claims and other required operational documentation within company deadlines.

5. Equipment, Stock and Vehicle Management

• Ensure all necessary tools, equipment and materials are available before attending customer sites.
• Maintain accurate stock records and participate in regular stock checks.
• Account for company-issued equipment, SIM cards and other technical assets.
• Complete required vehicle inspections and report any damage or maintenance concerns.
• Maintain company vehicles, tools and equipment in a clean and serviceable condition.

6. Safety and Professional Conduct

• Follow company health and safety procedures when working at customer sites.
• Use appropriate personal protective equipment (PPE) and safe working practices.
• Maintain a professional appearance and comply with company dress standards.
• Work collaboratively with colleagues and follow reasonable management instructions.
• Handle customer information and company assets responsibly.

Minimum Requirements

Education and Experience

• Matric (Grade 12) or equivalent.
• Basic knowledge of computer networking and telecommunications.
• Previous experience in a technical support, networking or telecommunications environment would be advantageous.
• A relevant technical qualification or certification, such as CompTIA Network+ or CCNA, would be advantageous.
• Valid driver’s licence (Code B).

Technical Skills

• Basic understanding of TCP/IP, DNS, DHCP and IP addressing.
• Familiarity with routers, switches and wireless networking equipment.
• Basic network troubleshooting and fault-finding skills.
• Ability to use common technical tools and testing equipment.
• Willingness to learn about network bonding solutions, connectivity technologies and event networking.

Personal Attributes

• Strong attention to detail.
• Good communication and interpersonal skills.
• Practical problem-solving ability.
• Willingness to learn and develop technical skills.
• Ability to work independently on assigned tasks and as part of a team.
• Reliable, punctual and organised.
• Customer-focused and professional.

Working Conditions

The position involves travelling to customer sites and performing technical work in various environments in and around the Gauteng Province Area.

Candidates must be comfortable working on-site, handling technical equipment and occasionally assisting with after-hours installations, maintenance or emergency support, subject to company requirements.

What We Offer

• Practical experience with telecommunications and networking technologies.
• Opportunities to develop technical knowledge and skills.
• Exposure to a variety of network infrastructure projects.
• A collaborative technical environment.
• Opportunities for career development within the technical operations team AND exposure to company-wide initiatives / departments.

Application Process

Interested candidates are encouraged to submit their CVs for consideration.

All applications will be reviewed, and only shortlisted candidates will be contacted regarding the next steps in the recruitment process.

We appreciate the time and effort taken by everyone who applies.

Pay: R8 000,00 - R20 000,00 per month

Work Location: On the road