Junior Operation Manager jobs

Junior Manager

Department: Operations
Location: Melrose Arch, Johannesburg
Working Hours: Monday – Friday | 3:00 PM – 12:00 AM SAST
Reports to: Head of Operations / Senior Manager

About the Role

Enable Benefits is looking for a driven and hands-on Junior Manager to join our growing Operations team.

This is an exciting opportunity for an experienced Team Leader, Supervisor or Operations professional who is ready to take the next step into management and play a key role in running a high-volume client service and case-management operation.

You will be responsible for the day-to-day performance of your team, ensuring cases progress efficiently, clients receive exceptional service, quality and compliance standards are maintained, and operational targets are achieved.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, takes ownership and knows how to balance people, performance and client experience.

What You’ll Be Responsible For Operations & Performance

• Take ownership of the daily operation and performance of your assigned team.
• Manage workflows, priorities, productivity, service levels and operational targets.
• Monitor volumes, backlogs, turnaround times, follow-ups and case progression.
• Identify delays, risks and operational issues and take action quickly.
• Ensure CRM records, case notes, documentation and follow-up activities are accurate and up to date.
• Prepare and communicate regular KPI and performance reports.

Team Leadership

• Set clear expectations and create a culture of accountability and high performance.
• Allocate work and monitor team delivery.
• Coach and develop team members to improve performance and quality.
• Support performance management and address issues appropriately.
• Assist with scheduling, leave cover, capacity planning and cross-training.
• Support onboarding and ongoing development of team members.

Client Experience

• Ensure clients receive timely, professional, empathetic and easy-to-understand communication.
• Handle routine escalations and assist with complaints and sensitive client matters.
• Support effective communication with clients, medical practitioners, the CRA and other relevant stakeholders.
• Ensure service issues are identified and resolved quickly.

Quality, Compliance & Process Improvement

• Ensure personal, medical, financial and tax information is handled securely and confidentially.
• Maintain high standards of accuracy, documentation and process compliance.
• Identify recurring errors, process gaps and operational inefficiencies.
• Help implement solutions that improve productivity, quality, collections, service and cost efficiency.
• Use data and operational insights to identify opportunities for improvement.

What We’re Looking ForEssential Requirements

• 2+ years’ experience in operations, customer service, call centre, case management, healthcare administration or a similar environment.
• Previous experience as a Team Leader, Supervisor or Acting Manager, with responsibility for team performance.
• Experience working with KPIs, service levels, CRM systems and operational reporting.
• Strong Excel skills and confidence working with operational data.
• Excellent verbal and written English.
• Strong communication, problem-solving and organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and a high level of accuracy.
• Comfortable making practical decisions and handling routine escalations.
• Ability to work Monday to Friday, 3:00 PM – 12:00 AM SAST, from our Melrose Arch office.

Advantageous

• Experience in a high-volume contact centre or case-management environment.
• Experience with outbound calling and document collection.
• Experience managing multi-stage client cases.
• Experience working with healthcare, tax, financial services or similar regulated information.
• A qualification in Business, Operations, Finance, Healthcare Administration or a related field.

The Person We’re Looking For

You are someone who:

• Takes ownership and follows through on commitments.
• Leads from the front and is comfortable holding people accountable.
• Uses sound judgement and makes decisions confidently.
• Is empathetic and understands the importance of treating clients with care and respect.
• Remains calm and solutions-focused under pressure.
• Is commercially aware and understands the impact of productivity, quality and operational decisions.
• Has high integrity and understands the importance of confidentiality.
• Enjoys improving processes rather than simply following them.
• Is ready to grow into a larger leadership role.

How Success Will Be Measured

Your success will be measured through:

• Achievement of operational, service, quality and commercial targets.
• Team productivity, performance and accountability.
• Case progression, backlog management and turnaround times.
• Client experience and complaint resolution.
• Accuracy and compliance of CRM records and documentation.
• Team development and performance improvement.
• Identifying and implementing improvements that positively impact productivity, quality, collections, cost or risk.

Why Join Enable Benefits?

This is more than a traditional operations role. You will have the opportunity to make a real impact on people, processes and business performance, while developing your management career within a growing organisation.

If you are an ambitious Team Leader or Supervisor who is ready to take the next step and run the floor, drive performance and build a high-performing team, we would love to hear from you.

Apply now and take the next step in your management career with Enable Benefits.

Job Type: Full-time

Work Location: In person