Medical Admin jobs in Northern Suburbs, Western Cape

About the Role

We are looking for a compassionate, organised and detail-oriented Screening Administrator / Patient Navigator to support patients throughout the screening and referral process.

The successful candidate will be responsible for coordinating patient referrals, appointments and follow-ups, maintaining accurate patient records and communicating with patients, doctors, radiologists and hospitals.

This is a patient-facing administrative role that requires someone who is both highly organised and genuinely caring, as you will often be supporting patients who may be anxious or concerned about their health.

Key Responsibilities

• Capture and maintain accurate patient information and records.
• Coordinate mammogram appointments and patient referrals.
• Communicate with patients regarding appointments, results and next steps in accordance with approved processes.
• Follow up on outstanding appointments, referrals, results and documentation.
• Coordinate referrals to radiologists based on geographical areas.
• Identify and track patients requiring further investigation, including biopsies.
• Obtain referral letters and other required documentation.
• Compile patient files for hospital referrals.
• Liaise with hospitals and healthcare professionals to arrange appointments and follow up on outstanding information.
• Keep patients informed throughout the referral process.
• Handle sensitive patient information with strict confidentiality.
• Maintain spreadsheets, databases and administrative records.
• Assist with screening event administration, including stock, equipment, forms and PPE.
• Assist with the coordination and allocation of bras for screening events.
• Provide general administrative support to the screening programme.

What We’re Looking For

The ideal candidate will be:

• Compassionate, patient and empathetic.
• Highly organised with excellent attention to detail.
• Confident communicating with patients and healthcare professionals.
• Comfortable handling sensitive and confidential information.
• Reliable, responsible and proactive.
• Able to manage multiple patients, referrals and follow-ups at the same time.
• Calm and professional when dealing with anxious or vulnerable patients.
• Able to work independently while also being part of a team.

Minimum Requirements

• Grade 12 / Matric.
• Previous experience in administration, medical administration, patient coordination or a similar role.
• Strong computer literacy.
• Good working knowledge of Microsoft Word, Excel and Outlook.
• Excellent verbal and written communication skills in English.
• Ability to communicate in Afrikaans.
• Strong organisational and recordkeeping skills.

Advantageous:

• Experience in a healthcare, medical practice, hospital, NGO or patient-support environment.
• Previous experience handling confidential patient information.

Important

This position involves working with confidential patient information. The successful candidate must understand the importance of patient privacy, confidentiality and the responsible handling of personal information.

Why This Role Matters

This position plays an important role in ensuring that patients do not get lost in the healthcare referral process. You will help patients move from screening through to further investigation and, where necessary, hospital referral — ensuring they are kept informed and supported along the way.

If you are organised, compassionate and enjoy making a meaningful difference to patients, we would love to hear from you.

To apply: please email your CV to hannelie@hfpconsultants.co.za

Pay: From R10 000,00 per month

Application Question(s):

• Good working knowledge of Microsoft Word, Excel and Outlook.
• Previous experience in administration, medical administration, patient coordination or a similar role.

Education:

• High School (matric) (Required)

Language:

• Afrikaans (Required)
• English (Required)

Work Location: In person