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Medical Aid Consultant jobs in Soweto, Gauteng

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    • Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance,…
    • View all Kaelo jobs - Randburg jobs - Service Consultant jobs in Randburg, Gauteng
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    • 4 years minimum experience as a Healthcare/Medical Aid Advisor within a brokerage environment.
    • Cash-paid Top Performer Awards.
    • Strong understanding of medical aid, health insurance, wellness, and EAP solutions.
    • Assist with medical aid comparisons, scheme analysis, benefit benchmarking,…
    • Strong understanding of medical aid, health insurance, wellness, and EAP solutions.
    • Assist with medical aid comparisons, scheme analysis, benefit benchmarking,…

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Job Post Details

Health Core Servicing Consultant
Kaelo
·
2.6
Randburg, Gauteng
Full-time
Apply now

Job details

Pay information not provided
Full-time
Randburg, Gauteng

Full job description

Company Description


About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.


Job Description


The Kaelo Health Core Servicing Consultant is responsible for responding to queries, managing complaints, troubleshooting service problems and providing general information regarding our products. Manage our customer experience with excellence and accuracy.

KEY OUTCOMES (not limited to)

Manage incoming queries and outbound responses with:

  • Members
  • Service Providers
  • Intermediaries

Provide product specific information

Assess and determine when there is an operational query

Identify and escalate priority issues

Manage and resolve customer complaints

Maintain client information

Complete administrative tasks


Qualifications


PERSON DETAILS: WORK EXPERIENCE

REQUIRED

1 – 3 years call centre experience preferably with short-term insurance and health industry knowledge and experience

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

Matric Certificate

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

Knowledge of customer service practices and principles

Excellent listening, verbal and written communication skills

Ability to handle stressful situations appropriately

Proficient in Microsoft and Excel

Call centre systems and multi-tasking


Additional Information


Personal Attributes

  • Accountability
  • Action orientated
  • Collaborative
  • Communication
  • Business writing skills
  • Manage complexity
  • Problem solving skills
  • Decision thinking
  • Encourages engagement
  • Resilient and adaptive
  • Resourceful
  • Demonstrates self-awareness
  • Purpose driven
  • Significance and values orientated
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