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Job Post Details

Call centre Agents - job post

Skills Excel Placements centre
Johannesburg, Gauteng
Permanent

Job details

Job type

  • Permanent

Location

Johannesburg, Gauteng

Full job description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. experience is not required. WhatsApp. 0717686170 / 0722800110

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements and skills

  • Track record Customer
  • Good communication skills
  • Data entry skills

Wages come with Basic salary

Applications in progress.

Education:

  • High School (matric) (Preferred)

Work Location: In person

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