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    • Minimum 3 years’ contact centre experience.
    • Deliver exceptional customer service within a medical support environment.
    • Modern offices based at Wynberg Mews.
    • View all Boomerang Marketing jobs - Wynberg jobs - Customer Consultant jobs in Wynberg, Western Cape 7800
    • Salary Search: Medical Customer Support Consultant – Chat Support Specialist salaries
    • See popular questions & answers about Boomerang Marketing
    • Our client, a software provider in the healthcare industry, is in search of a passionate individual to join their Customer Relations (Retention) team.
    • Provide high-level information regarding medical procedures and consultation processes.
    • Operating across multiple healthcare sectors, including bariatric…
  • View similar jobs with this employer
    • Route calls to appropriate resource.
    • Follow up customer calls where necessary.
    • Understand the impact of attitude in handling calls professionally.
    • Responds to, manages, and resolves phone calls that come through the support line and any other incoming or outgoing calls related to providing customer support…
    • Call centre agents handle calls, resolve inquiries, and maintain customer satisfaction.
    • Log all calls on BPM.
    • Assess claim documents and determine validity.
    • Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.”.
    • Have at least 8 months of experience working in an…
    • To answer calls within 3 rings.
    • Log calls for hospital staff and patients.
    • Log calls for faulty lines and switchboard.
    • 12 Months international Call Centre OR 6 Months Financial/Banking OR 24 months local experience in call centre Customer service.
    • With a base salary of R8500.
  • View similar jobs with this employer
    • Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.”.
    • Handle inbound sales calls, guiding customers through the…
    • 1 year call centre experience AND / OR 6 months Direct Sales experience (excluding retail clothing) OR Collections and customer service experience.
    • Function: Call Center / Contact Center.
    • To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting…
    • Minimum 3 years’ experience in a contact centre environment.
    • Be part of a meaningful and rewarding medical support campaign.
    • What We’re Looking For.
    • The Call Centre Supervisor is responsible and accountable for the management of the Call Centre, proper functioning of operations, strategy planning and…
    • Minimum of 3 years contact centre experience.
    • This is more than a typical contact centre role — it’s an opportunity to support customers in a medical…

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Job Post Details

Medical Customer Support Consultant – Chat Support Specialist - job post

Boomerang Marketing
3.1 out of 5 stars
Wynberg, Western Cape 7800
You must create an Indeed account before continuing to the company website to apply

Location

Wynberg, Western Cape 7800

Full job description

Join a team where empathy, professionalism, and customer care truly matter.


We are looking for experienced Customer Support Consultants with a strong background in live chat support to join our fast-paced medical services environment. This opportunity is ideal for individuals who are passionate about helping people, confident in handling customer queries professionally, and thrive in a performance-driven culture operating on UK hours.


If you are calm under pressure, solutions-focused, and committed to delivering exceptional customer experiences — we would love to hear from you.


Key Responsibilities

  • Deliver exceptional customer service within a medical support environment
  • Assist customers via live chat and multiple communication channels
  • Provide accurate, clear, and professional information at all times
  • Resolve customer concerns efficiently while maintaining empathy and care
  • Escalate complex queries in line with internal procedures and compliance standards
  • Consistently achieve quality assurance and service delivery targets


Requirements

Minimum Requirements

  • Matric / Grade 12 (essential)
  • Minimum 3 years’ contact centre experience
  • Proven live chat support experience (non-negotiable)
  • Excellent written and verbal communication skills
  • Strong attention to detail and problem-solving ability
  • Customer-focused with a compassionate and professional approach
  • Willingness to work rotational shifts between 09:00 and 24:00 (UK hours)


Benefits

What We Offer

  • The opportunity to make a meaningful impact within a medical support environment
  • A supportive, collaborative, and high-performance team culture
  • Modern offices based at Wynberg Mews
  • Career growth and long-term development opportunities
  • Exposure to an internationally aligned customer experience environment


? Location: Wynberg Mews
? Rotational UK Shifts | 09:00 – 24:00


Ready to take the next step in your customer support career? Apply now and become part of a team that values excellence, empathy, and service.


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