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    • Previous call-centre experience is preferred.
    • Call centre management: 2 years (Required).
    • An established Alberton-based law firm is looking for a reliable…
    • View all Hill Appointments jobs - Alberton jobs - Debt Collector jobs in Alberton, Gauteng
    • Salary Search: Centre Administrator – Debt Collection Call Centre salaries in Alberton, Gauteng
    • Call centre or contact centre experience.
    • Answer inbound patient calls professionally and courteously.
    • Proactively fill cancelled appointment slots through…
    • Provide high-level information regarding medical procedures and consultation processes.
    • Operating across multiple healthcare sectors, including bariatric…
    • Log calls for hospital staff and patients.
    • Log calls for faulty lines and switchboard.
    • Facilitate telephone calls in and out of the department.
    • At least 1 year of high-volume call centre or reception experience.
    • Handling a high volume of inbound calls from UK patients.
    • A quiet, secure home workspace.
    • Have at least 8 months of experience working in an international BPO contact centre customer service environment (essential).
    • Answer calls and respond to emails.
    • Route calls to appropriate resource.
    • Follow-up on customer calls where necessary.
    • Manage and resolve customer complaints.
    • 12 Months international Call Centre OR 6 Months Financial/Banking OR 24 months local experience in call centre Customer service.
    • Minimum of Grade 12 / Matric.
    • Deliver exceptional customer service within a medical support environment.
    • Assist customers via live chat and multiple communication channels.
    • Responds to, manages, and resolves phone calls that come through the support line and any other incoming or outgoing calls related to providing customer support…
    • Minimum 3 years’ experience in a contact centre environment.
    • This role is perfect for customer-focused individuals who can provide reassurance, professionalism,…
    • Experience in a medical or clinical setting .
    • Assisting with billing, medical invoicing, and ICD-10 code capturing .
    • Practice perfect: 1 year (Required).
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    • Call centre: 4 years (Required).
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    • Answer incoming calls and handle reception duties.
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Job Post Details

Centre Administrator – Debt Collection Call Centre - job post

Hill Appointments
Alberton, Gauteng
R10 000,00 - R16 069,48 a month - Permanent

Job details

Pay

  • R10 000,00 - R16 069,48 a month

Job type

  • Permanent

Location

Alberton, Gauteng

Full job description

ole Overview

An established Alberton-based law firm is looking for a reliable Centre Administrator to support its debt collection call centre.

The role is responsible for maintaining accurate debtor and client records, supporting call-centre management, coordinating administrative processes and ensuring that reporting, correspondence and filing remain under control.

Key Responsibilities

  • Provide daily administrative support to the Call Centre Manager.
  • Capture, verify and update debtor and client information.
  • Maintain accurate records on the collections management system.
  • Manage email correspondence and administrative client queries.
  • Prepare basic reports and supporting documentation.
  • Maintain electronic filing and document-control systems.
  • Assist with printing, scanning, filing and recordkeeping.
  • Coordinate information requests from clients and internal teams.
  • Support agents with administrative follow-ups.
  • Maintain confidentiality and comply with internal procedures.

Minimum Requirements

  • Grade 12.
  • At least two years’ administrative experience.
  • Debt collection experience is essential.
  • Previous call-centre experience is preferred.
  • Medical accounts or medical debt-collection experience will be advantageous.
  • Excalibur experience will be advantageous.
  • Good Microsoft Word, Excel and Outlook skills.
  • Strong attention to detail and data accuracy.
  • Professional telephone and email manner.
  • Able to work under pressure and manage competing priorities.
  • Reliable transport and the ability to work from the Alberton office.

Pay: R10 000,00 - R16 069,48 per month

Experience:

  • call centre management: 2 years (Required)

Location:

  • Alberton, Gauteng (Required)

Work Location: In person

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