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Medical Call Centre jobs in Gauteng

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    • Outsourcing of work to Fitment centres.
    • Taking ownership of all queries received and calls taken and assisting the client within our SLA’s.
    • Handle customer phone calls and emails in a polite, professional, and prompt manner.
    • Benefits (Medical Aid, Pension fund, Group life and Disability benefits).
    • Previous experience in a call centre environment (advantageous).
    • Emergency contact centre experience (roadside, medical, or security).
    • Day care centre during public school holidays.
    • Call centre experience in client centric or sales environment.
    • Wi-Fi on campus and Emergency Panic-Assist through…
    • 2 or more call Centre sales experience in the insurance industry (Long Term).
    • Initiate the customer relationship and meet various KPIs.

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Job Post Details

Installation Support Agent - Fitment Centre Assist - job post

Tracker South Africa
3.9 out of 5 stars
Randburg, Gauteng
Permanent
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Job details

Job type

  • Permanent

Location

Randburg, Gauteng

Full job description

Listing reference: track_001711
Listing status: Online
Apply by: 30 June 2026
Position summary
Industry: IT & Internet
Job category: Customer Service
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Tracker is seeking an Installation Support Agent to join the Installation Support division at our Head Office. The successful candidate will be responsible for upholding exceptional customer service standards, resolving customer queries, and thriving in a fast-paced, high-pressure environment. We are looking for dedicated, hardworking individuals who can contribute to a dynamic and motivated team.
Job description

  • Marketing of Tracker to both existing and prospective clients.
  • Establishing, building and maintaining relationships with our various partners.
  • Contract administration, feedback and daily statistical reporting.
  • Ensure that Customer Service standards are maintained in a highly pressurized environment.
  • Provide service within the region as well as other departments/regions/staff within Tracker.
  • Meet/exceed targets.
  • Data capturing.
  • Follow up leads/queries.
  • Scheduling fitments of Tracker units.
  • Liaising with technicians regarding appointments.
  • Rescheduling of appointments.
  • Checking/Maintaining high Quality of schedules.
  • Monitoring effective utilization of Tracker technicians.
  • Outsourcing of work to Fitment centres.
  • Maintain local and regional Scheduling Relationships.
  • Management of potential cancellations.
  • Taking ownership of all queries received and calls taken and assisting the client within our SLA’s

Minimum requirements

  • Matric
  • PSIRA Grade E - Registered and Active
  • 1 year Contact Centre experience.
  • Computer literacy.
  • Experience in a technically orientated environment
  • Excellent typing and accurate data capturing skills.
  • Excellent communication skills including excellent telephone manner.
  • Analytical skills.
  • Ability to work under pressure.
  • Feel confident to have all calls voice recorded.
  • Excellent time management - Work with time controls.
  • High levels of self-discipline.
  • Be able to work independently.
NB : Should you not receive a response from us within 4 weeks, kindly consider your application unsuccessful.

Benefits

Medical Aid, Provident Fund

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