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Case Management Consultant (Senior)
Discovery Ltd.
1 Discovery Place, Sandton, Gauteng 2196
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Job details

Pay information not provided
1 Discovery Place, Sandton, Gauteng 2196

Full job description

Business Unit:
Function: Case Management
Date: 7 Oct 2026

Discovery Corporate & Employee Benefits

Case Management Consultant (Senior)

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Corporate & Employee Benefits
Discovery Corporate and Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.

Key Purpose
To proactively identify, assess, coordinate and monitor disability claimants who may benefit from early intervention, rehabilitation, recovery support and return-to-work interventions.
The incumbent is responsible for accelerating intervention through the application of evidence-based case management practices, multidisciplinary stakeholder coordination, and outcome-focused rehabilitation planning. The role contributes directly to reducing disability duration, improving return-to-work outcomes, and optimising member recovery through early identification and intervention strategies.

Areas of responsibility may include but not limited to
  • Manage disability and incapacity cases through comprehensive biopsychosocial, functional, vocational and occupational assessments to identify barriers to recovery, work participation and sustainable return-to-work outcomes.
  • Develop, implement and maintain individualised case management and rehabilitation plans, including measurable recovery goals, intervention milestones and ongoing progress reviews.
  • Identify and prioritise claims suitable for early intervention, apply referral criteria, facilitate timely intervention activation and escalate complex cases requiring specialist support.
  • Assess work readiness and facilitate return-to-work programmes through phased reintegration plans, workplace accommodation recommendations, vocational rehabilitation initiatives and relapse prevention strategies.
  • Coordinate and collaborate with internal and external stakeholders, including claimants, employers, HR representatives, treating practitioners, rehabilitation providers, medical advisors, brokers and claims consultants to achieve optimal recovery and return-to-work outcomes.
  • Act as an advocate while balancing organisational, legislative and operational requirements to ensure fair and effective case resolution.
  • Monitor and evaluate case progression, recovery outcomes, referral turnaround times, return-to-work success rates and claim duration trends, taking proactive action where intervention is required.
  • Maintain accurate case records, ensure compliance with policies, procedures and regulatory requirements, support audit activities and contribute to continuous quality improvement initiatives.
  • Prepare and analyse management information, case outcome data and operational reports to identify trends, risks and opportunities for improved disability management performance and service delivery.
  • Contribute to the achievement of key business objectives, including improved referral velocity, enhanced return-to-work outcomes, reduced claim duration and adherence to governance and quality standards.
Personal Attributes
  • Integrity, honesty and reliability
  • Highly motivated self-starter who takes initiative
  • Ability to plan and control work-flow to effectively manage the team’s deadlines
  • Ability to communicate effectively both verbally and in writing
  • Ability to apply knowledge in a practical setting
  • Strong numerical and verbal reasoning skills
  • Ability to work independently and within a team environment
  • Problem solving

Education and Experience

  • 2 to 3 years post-community service clinical experience.
  • 2 years Disability Management, Rehabilitation, or Insurance experience.
  • Relevant Allied Health Degree
  • Advanced experience in PowerBi
  • Group Life/Risk Insurance experience.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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