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Medical Insurance Company jobs in Gauteng

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    • Company-funded employee life and disability insurance.
    • Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of…
    • View all PayJoy jobs - Johannesburg jobs - Sales Support Representative jobs in Johannesburg, Gauteng
    • Salary Search: Validation Support Representative salaries in Johannesburg, Gauteng
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    • At least three years of experience in Managed Care, including insurance verification involving the communication of pertinent medical information required.
    • Current best industry and company practices.
    • 1-3 Experience in life insurance claims.
    • Approves or declines claim submissions without supervision within company…
    • Contribute towards the maintenance of existing customer relationships with the company.
    • Regularly update and maintain customer, insurance and investment…
    • Experience in the assessing of relevant insurance or medical aid claims, paper and/or EDI (Desirable).
    • Keep abreast of relevant regulatory frameworks, insurance…
    • Assist and provide auditors with required Audit information when requested for each company.
    • Manage all correspondence and administration with brokers and…
    • Paralegal experience with medical background or medical coordinator preferred.
    • Attention to detail is key: every detail in an insurance policy can affect the…
    • Job Description The Retention Agent plays a critical role in driving customer loyalty, maximizing renewal revenue, and protecting the existing customer base.
    • We offer comprehensive package of benefits including paid time off, medical insurance, Pension and Car Allowance & Insurance to eligible employees.
    • 5+ Years relevant medical training or previous medical underwriting at an advanced level.
    • Proven experience as an underwriter in life insurance industry.
    • 2 years insurance sales experience – advantageous.
    • Conduct needs analysis and provide tailored insurance quotes.
    • Company-funded employee life and disability insurance.
    • Extract, clean, and transform data from the company's data warehouse (via Hex, SQL, and Python) to…
    • Onboard new employees onto the group medical and/or insurance benefit.
    • Terminating existing employees from the company group benefit.
    • Contact clients and schedule medical appointments with 3rd party providers.
    • This role ensures that insurance applications are processed efficiently, risk is…
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Job Post Details

Validation Support Representative - job post

PayJoy
3.5 out of 5 stars
Johannesburg, Gauteng•Remote
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Full job description

About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role

A successful candidate for the role of Fraud Prevention Representative should possess strong communication skills, enabling effective collaboration with his team and different teams across multiple countries. They must have a deep understanding of customer service/fraud prevention principles and the ability to analyze diverse fraud vectors and ensure to adapt to market-specific needs. The candidate should also demonstrate cultural sensitivity, problem-solving abilities, and the capability to receive and act on constructive feedback to drive continuous improvement and maintain high customer satisfaction levels.

Responsibilities

  • Real time evaluation and transcript missing information from Identity Documents of suspicious sales flagged by automated tools.
  • Prevent identity theft and other fraud vectors as well as report them accurately.
  • Contribute to Finance Order originations by approving good sales and correctly blocking bad sales.
  • High sense of urgency by reporting issues or bugs derived from Dashboards or Tools.
  • Manages and resolves customer disputes related to banking transactions, delivering timely and empathetic support in compliance with internal policies and regulatory requirements; proactively identifies and prevents potential fraud by detecting suspicious patterns, conducts in-depth investigations and root-cause analysis, and collaborates with cross-functional teams to ensure accurate resolution and continuous risk mitigation.

Requirements

  • Partially or completed technical or university studies in related areas such as Business Administration, Communications, or similar fields.
  • Basic level of English.
  • Intermediate knowledge of Microsoft Office tools.
  • Previous experience in customer service or support, preferably in sales or the financial sector, for at least one year.
  • Effective communication skills, ability to work in a team, and handle difficult situations under pressure.

Benefits

  • 100% Company Funded : Private Health Insurance for employee and immediate family
  • Pension Fund
  • Company-funded employee life and disability insurance
  • 20 days vacation, unlimited sick leave
  • $2,000 USD annual Co-working Travel perk
  • $2,000 USD annual Professional Development perk
  • Phone Finance, headphone benefit, home office equipment allowance and wellness perks
  • Catered Lunch
#LI-JB1

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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