Medical Laboratory jobs in Midrand, Gauteng

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

The Opportunity
Every role at Roche contributes uniquely to delivering greater value to healthcare systems. In this role, you will be the critical link ensuring our diagnostic solutions perform seamlessly where they matter most. You will join a highly collaborative, cross-functional network dedicated to providing elite-level technical resolve, focusing significantly on our molecular testing environments, and ensuring a premium customer experience.

As a Application Specialist supporting our Molecular portfolio, you will:

• Manage Advanced Inquiries: Process, track, and resolve moderate-to-high complexity customer inquiries, complaints, and system application anomalies with high technical accuracy.
• Troubleshoot Complex Systems: Evaluate application behaviors, review testing parameters, and recommend prompt corrective actions to optimize laboratory workflows.
• Formulate Action Plans: Partner closely with regional field service networks to identify persistent technical challenges and design structured plans that restore optimal operational performance.
• Drive Escalation& Reporting: Proactively identify product quality trends, logging detailed technical errors inside our Customer Relationship Management (CRM) platform to fuel global product improvement.
• Enable Knowledge Sharing: Foster a culture of learning by providing basic customer training sessions at our Scientific Center or collaborating on-site to mentor local service partners.
• Empower Sales Teams: Support commercial excellence by contributing technical and laboratory layout insights during high-value customer workshops and vendor proposals.

Who You Are
You are a analytical problem-solver who thrives on unlocking solutions to complex technical challenges. You enjoy connecting with people, collaborating across diverse teams, and translating complicated data into clear, actionable advice.

To excel in this role, you bring:

• Education: A University degree or diploma in a relevant biomedical discipline, medical laboratory sciences, or engineering.
• Experience: 3-5 years of hands-on experience within a clinical hospital laboratory, research setting, or professional customer support environment.
• Specialized Expertise: Proven hands-on experience or deep theoretical knowledge working withmolecular diagnostics applications, methodologies, or workflows.
• Technical Aptitude: Proven experience diagnosing and resolving analytical system errors or troubleshooting complex laboratory workflows.
• Communication Skills: Strong interpersonal skills with professional proficiency in English (B1/B2 level or higher) to collaborate effectively with local and international stakeholders.
• Mindset: A highly organized approach to work, with the ability to prioritize tasks independently while thriving inside a multicultural team ecosystem.
• Mobility: Willingness and flexibility to travel locally and internationally to support on-site installations or attend global training programs.

Let’s thrive together in a culture built on trust, collaboration, respect, and high performance.

Note that a full job description is available at request.
Note that relocation benefits are not available for this role.

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.