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Quality Assurance Consultant
Often replies in 1 dayRewardscoUmhlanga, KwaZulu-Natal- Minimum of 1 to 2 years experience as a quality assessor (Outbound Sales) within a call centre environment.
- Monitor and audit sales calls to ensure compliance…
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- Understanding of clinical governance, quality assurance, monitoring and evaluation, and risk mitigation in health and rehabilitation services.
- Western Cape Government Department of Health and...Western Cape
- Annual salary plus service benefits (13th cheque, employer's contribution to the pension fund, housing and medical aid allowance).
- 6/19/2026 12:00:00 AM.
- Western Province CaterersCape Town, Western Cape 8001
- Skills Development: Conduct continuous training on medical-grade cleaning methods, chemical dilution, and contact times.
- Own Vehicle (Valid Drivers License).
- Boomerang MarketingWynberg, Western Cape 7800
- Consistently achieve quality assurance and service delivery targets.
- Deliver exceptional customer service within a medical support environment.
- AbbVieMidrand, Gauteng
- At least two years’ experience in quality assurance, GMP or GDP environment preferred.
- Scope of activities includes quality system requirements associated with…
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- Corteva AgrisciencePotchefstroom, North West
- Phenotyping and data collection, data and image analyses, and data quality assurance and integrity.
- Collaborate with experiment managers to summarize the…
- HeidiCape Town, Western Cape
- Template creation, quality assurance and evaluation.
- Familiarity with medical device regulations (particularly MHRA reporting) or quality management standards.
- AscensosGardens, Western Cape
- A minimum of 2 years’ experience in quality assurance roles supporting a collections campaign.
- This role is ideal for an individual with a strong background in…
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- Improve body and mind, with excellent private medical insurance.
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- Tracker South AfricaRandburg, Gauteng
- Assure consistency in quality processes and adherence to processes and procedures.
- Supervise, motivate and develop a team of Quality Assessors to drive quality,…
- SafetySACape Town, Western Cape
- Follow ISO 17025 quality system requirements and contribute to audit readiness.
- Implement corrective actions relating to quality issues in the area of…
- Priontex CPTWynberg, Western Cape
- <2 years relevant experience in the laboratory/medical device industry (Advantageous).
- To ensure quality, safety and efficacy of all items manufactured in the…
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- Western Province CaterersCape Town, Western Cape 8001
- Skills Development: Conduct continuous training on medical-grade cleaning methods, chemical dilution, and contact times.
- Own Vehicle (Valid Drivers License).
Job Post Details
Quality Assurance Consultant - job post
3.73.7 out of 5 stars
Umhlanga, KwaZulu-Natal
Full-time
Job details
Job type
- Full-time
Location
Umhlanga, KwaZulu-Natal
Full job description
Are you passionate about quality, compliance, and protecting customers from mis-selling?
We’re looking for a detail-driven QA Consultant to join our team and play a critical role in upholding ethical sales practices within a fast-paced BPO environment.
In this role, you won’t just audit calls, you’ll uncover risks, influence behaviour, and help drive a strong compliance culture across the business.
What you'll own :
- Monitor and audit sales calls to ensure compliance with scripts, policies, and regulations
- Identify and escalate mis-selling, misrepresentation, and non-compliant activity
- Track agent performance through compliance scorecards and trend analysis
- Produce weekly and monthly reports highlighting risks and key insights
- Analyse data to recommend corrective actions and process improvements
- Support fraud investigations and partner with Risk teams on emerging threats
- Collaborate with Training and Operations to embed compliance best practices
Requirements
- Matric
- Minimum of 1 to 2 years experience as a quality assessor (Outbound Sales) within a call centre environment
- Proficient in MS Office
- Experience with QA tools, call monitoring systems, and CRM platforms
- Strong analytical mindset with the ability to spot trends and risks
- Excellent communication skills (written and verbal)
- High attention to detail and a strong sense of accountability
- Clear criminal record
- Be part of a team that directly impacts ethical sales and customer trust
- Gain exposure to Fraud & Risk functions
- Work in a dynamic, high-performance environment
Benefits
- Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on-site Pharmacy with an in-house Nurse
- Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants and take advantage of discounted grocery staples
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