Key Accountabilities/ Principle
Responsibilities

Reception

Effective reception services to support office operations
Switchboard management
Reception appearance and adherence to business etiquette
Visitors and register management
Courier management
Management of deliveries and receiving
Message taking
Reception security
Boardroom/s management and assist with setup

Provide efficient and professional reception services to support client operations

Respond to all calls in professional manner, ensuring professional image is projected always
All telephone messages to be communicated to the intended person as promptly as possible
Ensure confidentiality of privileged information at all times
o Discretion to be applied when handing out information
o Any issues of a sensitive nature to be passed to relevant manager
o Ensure no personal or confidential information relating to staff / client to be to be telephonically or personally to any person
o Ensure no information regarding the Company financial status or client base to be telephonically or personally to any person

Administration

Managing purchase order book
Distribution of office publications
Neatness of office printer areas
Co-ordinating with shredding company
Printer readings and ordering of toner cartridges & paper
Ordering of office supplies and liaising with vendors
Control of stationery cupboard
Assist with archiving process
Liaising with maintenance department
Record keeping of moveable assets
Privileged information
Assist with basic filing
Arrange flower/gift baskets.
Assist with functions and events.
Parking Arrangements

Secretarial support

Copy typing
Source tender documents
General secretarial services

It should be noted that, for operational reasons, it may be necessary to perform tasks other than those described herein from time to time.

Prescribed procedures may be amended by management as and when required

Key Skills and Experience

Matric / Grade 12 Certificate
Minimum of 2 years’ previous reception experience essential
Computer literate (MS Office Word and Excel)
Effective data capturing skills
Excellent telephone etiquette
Efficiently perform all filing duties
Fluent in English
Switchboard experience
Time keeping
Reception desk management

People and Management Skill

Excellent professional and interpersonal skills
Customer service focus
Amicable, engaging, approachable and friendly personality
Ability to Function independently / self-driven
Effective communication skills, both written and verbal
Able to work under pressure
Ability to prioritise tasks
Integrity
Confidentiality
Able to keep track of and complete multiple tasks
Proficient administration skills
Confident
Neat and precise

Key result areas

Understand role of reporting to the business and client
Understand role of managing own outputs are aligned with business requirements
Understand interworking with various teams to ensure client financial compliances
Understanding that feedback and communication is critical to success

Additional Responsibilities and Skills

The employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, as FMS is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels.

Interested? Submit your CV now.

All vacancies advertised by AFMS Group are in full adherence to South African labour legislation, including the Employment Equity Act, Labour Relations Act, and Basic Conditions of Employment Act.

We strive to create an inclusive workplace that values diversity and welcomes applications from all qualified individuals, regardless of race, gender, disability, or any other protected characteristic.

Our recruitment process is fair and equitable, focusing on the qualifications, skills, and experience that are relevant to each role. We ensure that all candidates are treated equally, and no discrimination will be tolerated.

By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act 2014 (POPIA) for recruitment and hiring purposes.

If you have not received a response within 30 days of the closing date, please consider your application unsuccessful. However, your information may be retained for future opportunities unless you request otherwise.

For information on AFMS Group, including more information on our company culture, visit our website at www.afmsgroup.co.za.

Please note, relocation costs will not apply

Applications to be addressed to Matthew Toontjies: [email protected]

Closing Date for applications: Monday, 07 September 2026, by 16h00

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