Medical Receptionist jobs in Pretoria, Gauteng 0048

We are seeking a compassionate, highly organized Medical Receptionist to join a dedicated psychiatric practice, based in Pretoria east. As the first point of contact for our patients, you will play a critical role in creating a safe, welcoming, and efficient environment for individuals navigating their mental health journeys. This role perfectly blends complex medical administration with a high need for empathy and professional boundaries.

Key Responsibilities

• Greet patients, manage check-ins/check-outs, and maintain a comforting waiting room environment.
• Answer multi-line phones, manage appointments, and handle patient inquiries or crisis triage.
• Verify medical aid benefits, process billing, manage co-payments, and handle pre-authorizations.
• Maintain strict patient confidentiality in line with POPIA and manage electronic health records (EHR).

Requirements

• Matric / Grade 12 certificate.
• 1–2+ years of medical reception or healthcare administration experience (psychiatric or mental health practice experience is a major plus).
• Proficiency in MS Office and medical practice management software.
• Outstanding communication skills, deep empathy, and strong de-escalation skills.
• Preference will be given to candidates with strong medical billing experience.
• A valid driver’s licence is a bonus.

The successful candidate will start on 2 January 2027

Pay: R9 000,00 - R12 000,00 per month

Work Location: In person