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Medical Receptionist jobs in Western Cape

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Front Office Information Co-Ordinator - Night Shift
Melomed Private Hospitals SA
Western Cape
Full-time
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Job details

Here’s how the job details align with your profile.

Job type

Full-time

Full job description

  • Act as the primary liaison between patients, staff, and external service providers.
  • Provide clear, timely information to patients about processes, wait times, and care plans.
  • Reassure and empathize with patients to create a comfortable and welcoming environment
  • Facilitate patient admission,transfers, and discharge processes efficiently.
  • Offer creative solutions and ideas to improve service quality and address recurring issues.
  • Monitor and maintain effective patient flow within the Trauma Unit and reception area.
  • Perform regular rounds in the Trauma Unit and main reception to assess patient needs and address concerns
  • Provide consistent feedback to managers on patient complaints and potential areas for improvement
  • Assist the Unit Manager and other staff in implementing patient-centred service strategies
  • Handle patient complaints with professionalism and escalate unresolved issues to Client Service or management as necessary.
  • Collaborate with internal teams and external service providers to resolve patient concerns promptly.
  • Compile and submit daily reports on patient flow, challenges, and resolutions.
  • Document patient interactions and maintain accurate records.
  • Attend daily management meetings and provide relevant updates.
  • Empathy : Ability to understand and respond to patient concerns compassionately.
  • Problem – Solving : Proactively address challenges and suggest innovative solutions to improve the patient journey.
  • Adaptability: Remain Flexible to handle the dynamic nature of the Trauma Unit and reception environment
  • Professionalism: Maintain a high standard of conduct, confidentiality, and reliability.
  • Build and maintain effective relationships with all internal and external stakeholders.
  • Demonstrate positive and professional interaction with internal and external stakeholders while upholding the Melomed Values.
  • Strictly adhere to all policies and procedures relating to this job description including those within the Company.

  • Minimum of 2 years of experience in a similar role.
  • Hospital/Hospitality industry experience is essential
  • Effective communication and interpersonal skills
  • Strong understanding of trauma processes
  • Excellent computer proficiency
  • Ability to prioritize tasks in a fast-paced environment
  • Attention to detail and strong listening skills
  • Ability to remain calm and empathetic under pressure
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