Medical Records Clerk jobs

IMPORTANT: VIDEO LINK REQUIRED IN COVER LETTER

Please read this posting in full before submitting.

Codes Health is a well-funded, fast-growing US startup building the modern platform for medical records retrieval. We work with law firms and specialty healthcare providers to get records faster, with zero errors.

Before You Apply
As the first step in our process, we ask all applicants to send a short video recording (2–3 minutes max) answering the following three prompts:

1. Tell us about yourself — what kind of work you've done before, and why you're interested in this role.
2. Tell us about a mistake you made at work. What happened and what did you do about it?
3. Tell us about a time you improved a process at work. What did you change, and what was the result?

Applications without a video answering the 3 questions will not be reviewed.

What You'll Do
- Manage end-to-end record retrieval for assigned customers and providers
- Build and improve playbooks for hospitals, billing groups, and provider networks
- Ensure clean, complete, compliant document sets — ROIs, affidavits, billing records — with zero rework
- Surface workflow improvements and flag opportunities to automate repetitive steps
- Share learnings with teammates to raise the team's quality bar

What Success Looks Like
- Records are received faster over time across your assigned providers
- Your playbooks are documented and reused by teammates
- Zero rework — complete, compliant document sets delivered the first time
- You're flagging process improvements, not just completing tasks

What We're Looking For
- Strong English proficiency — written and spoken (required)
- Strong attention to detail — you catch errors before they become problems
- Excellent communication skills — comfortable calling US-based provider offices and following up persistently through phone and email
- Organized and reliable — able to manage multiple open requests without dropping anything
- Quick to learn new tools and software workflows
- Ownership mindset — you follow through until the job is done
- Prior experience in medical or legal records, healthcare admin, or similar ops is a plus but not required

Why Codes Health
- YC-backed, well-funded, generating revenue and growing fast
- Remote, full-time role
- High-impact position with real visibility into a growing US company

Pay: R14 600,00 per month

Work Location: Remote