Medical jobs in Helderberg, Western Cape

West Med Group is a doctor-led medical group in the Helderberg and Stellenbosch, with branches at Sanctuary, Stellenbosch and Majik Forest. We're growing into a specialist medical centre with dedicated procedure rooms.

This role supports two of our brands:

• WM Aesthetics & Surgery: laser and light treatments, PRP, injectables, skin rejuvenation and advanced regenerative treatments.
• The Follicle Institute: hair restoration for men and women, including FUE hair transplants, eyebrow transplants and regenerative hair treatments. We treat local patients and international patients who combine their procedure with a stay in the Cape.

The role

You own the patient journey from first enquiry to treatment and back again. Leads come in from our Google and Meta ads, website, WhatsApp, phone calls and doctor referrals, and you make sure none of them go cold.

Hair restoration and aesthetic procedures are considered, high-value decisions. Patients often take weeks or months to commit, so this role is about trust, timing and consistent follow-up rather than pressure. You'll work closely with our doctors, reception team and in-house marketing team.

Key responsibilities

Lead management and conversion

• Respond quickly to every new enquiry by phone, WhatsApp and email during clinic hours.
• Qualify leads, understand each patient's concerns and goals, and book them in for a doctor consultation.
• Gather what the doctor needs before the consult, such as photos, medical history forms and pre-op requirements.
• Follow up after consultations to help patients move from quote to booked treatment.
• Run a structured nurture sequence for patients who aren't ready yet, so they come back to us when they are.

International hair restoration patients

• Be the single point of contact for overseas patients, often across time zones.
• Coordinate their programme: day-one doctor consult and pre-op bloods, procedure date, recovery, first wash and return home.
• Help with practical arrangements around their stay in the Cape, working with our partners where needed.

Return bookings and retention

• Book patients in for the rest of their treatment course, such as laser sessions, PRP series and follow-up reviews.
• Contact past patients for maintenance treatments and check-ins.
• Ask happy patients for reviews, testimonials and referrals.

Admin and reporting

• Keep every lead, call and outcome up to date in our CRM.
• Report weekly to Henri on pipeline, bookings and conversion.
• Give the marketing team feedback on lead quality, common questions and objections.

Compliance and patient care

• Follow POPIA and patient confidentiality at all times.
• Never promise results or give clinical advice. Clinical questions go to the doctor.
• Treat every patient with care and discretion. Hair loss and appearance are sensitive topics.

What success looks like

You'll be measured on a small set of numbers, with targets agreed in your first month:

• Response time to new leads
• Leads converted to booked consultations
• Consultation attendance (fewer no-shows)
• Consultations converted to booked treatments
• Return bookings and completed treatment courses
• Reviews and referrals generated

What you'll need

You don't need a medical background. We'll train you on our treatments and procedures. What we need is someone who can sell high-value services with honesty and warmth.

Essential

• A proven track record in high-ticket sales, for example property, vehicles, financial services, luxury travel, private education or premium services
• Strong phone manner and confidence following up by WhatsApp and email
• Excellent written and spoken English
• Organised and disciplined with follow-ups, and comfortable working in a CRM
• Target-driven, but patient with long decision cycles
• Empathetic and discreet with people discussing personal concerns
• Matric (Grade 12)

Advantageous

• Experience in an aesthetic clinic, medspa, private healthcare or medical sales
• Experience dealing with international clients
• Speaking Afrikaans, German or Arabic
• An interest in aesthetics, skincare or wellness

What we offer

• A competitive basic salary plus an attractive commission structure
• Full training on our aesthetic and hair restoration treatments
• A steady flow of leads from our in-house marketing team
• The chance to grow with the business as we open our new specialist centre
• A professional, doctor-led environment

Pay: R25 000,00 - R30 000,00 per month

Application Question(s):

• Do you have at least 2 years’ experience selling high-value products or services? What did you sell, and what was the average deal size?
• Can you work full-time, on-site in Somerset West?
• What is your notice period?
• Which languages do you speak fluently?
• Do you have your own reliable transport?

Work Location: In person