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Job Post Details

IT Support Technician Mr Price Group - job post

Mr Price Group
3.8 out of 5 stars
Durban, KwaZulu-Natal
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Location

Durban, KwaZulu-Natal

Full job description

We’re hiring a passionate, hungry to grow, IT Support Tech to be a helping hand to our Mr Price Group Head Office users.

Our Support team consist of various personalities that have one main thing in common- their passion for great customer service and their epic troubleshooting skills!


  • Qualifications: A reliable personality that can not only support 300+ users comfortably but is also able to build great relationships

    IT Diploma OR Microsoft 365/A+/N+ Certifications

    Apple Certified Support would be an advantage

    Valid driver’s license

    Able to do rotational after-hours standby

    Plus at least of 3 years’ experience in a corporate IT environment supporting the below:

    Supporting Microsoft Windows 11 and MAC OS environments

    Provisioning of end-user computing hardware

    Microsoft 365 product suite installations and support, including OneDrive, SharePoint and Teams

    Experience supporting a variety of security and business apps, i.e. anti-virus software, DLP, device encryption software, etc

    Experience supporting IP telephony

    Experience supporting video conferencing and AV systems

    Basic understanding of networking protocols


  • Responsibilities: Maintain the End User environment, ensuring device compliance and security

    Ensure first time resolution of all incidents logged via Service Desk within SLA

    Set up of equipment for users, installation of operating systems and software

    Be proactive and innovative in the End User environment

    Identify trending issues and troubleshoot root causes of common or recurring problems

    Build relationships with users and provide excellent customer service

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