Office Manager jobs

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Role Summary

• Monitor team service delivery against agreed SLAs and manage client expectations regarding deliverables.
• Manage and coordinate team deliverables related to new client onboarding.
• Act as a key point of contact for new business and business development initiatives.
• Provide mentorship to staff, ensuring appropriate knowledge sharing, coaching, and skills development.
• Take responsibility for resolving issues escalated by administrators and operational staff.
• Periodically review processes to ensure the smooth and efficient operation of the desk.

• Manage risk associated with team activities by reviewing processes and ensuring that adequate controls are in place.
• Identify and assess opportunities to improve operational efficiency and reduce overheads, including the use of new technologies and tools.

• Build and maintain strong working relationships with internal back-office teams and clients on matters relating to dealing and operational activities.
• Establish and maintain effective working relationships with IT, Business Analysts, and other key stakeholders to ensure business continuity and process enhancements.

• Build and maintain strong working relationships with internal back-office teams and clients on matters relating to dealing and operational activities.
• Establish and maintain effective working relationships with IT, Business Analysts, and other key stakeholders to ensure business continuity and process enhancements.

• Build and maintain strong working relationships with internal back-office teams and clients on matters relating to dealing and operational activities.
• Establish and maintain effective working relationships with IT, Business Analysts, and other key stakeholders to ensure business continuity and process enhancements.

• Build and maintain strong working relationships with internal back-office teams and clients on matters relating to dealing and operational activities.
• Establish and maintain effective working relationships with IT, Business Analysts, and other key stakeholders to ensure business continuity and process enhancements.
• Ensure that SLAs are in place and consistently adhered to for both internal and external clients.

• Manage and implement data integration controls, processes, and related projects within Fund Administration.
• Plan, coordinate, and manage the end-to-end production cycle of system reconciliations between NX Manager and InvestOne.
• Oversee and coordinate the outputs of the system reconciliation team to ensure accuracy, completeness, and timeliness.
• Support the resolution of operational issues arising from reconciliation processes.
• Produce and maintain management reporting relevant to data integration and reconciliation activities.
• Ensure reconciliation processes are consistently followed and aligned with internal standards, policies, and control requirements.
• Work collaboratively with internal stakeholders to maintain data integrity and drive process efficiency.

• Qualifications and Experience

• B.Com or similar tertiary qualification in a business-related field.
• At least 3 years’ experience in Asset Management portfolio administration.
• Minimum of 2 years’ experience in a management or team leadership role.
• Sound knowledge and practical experience of Asset Management processes.
• Strong understanding of portfolio management processes and trading lifecycles

• Key Competencies

• Strong understanding of system reconciliations and data integration controls.
• High attention to detail with strong analytical and problem-solving skills.
• Ability to manage multiple processes and projects concurrently.
• Strong stakeholder engagement and communication skills.
• Solid understanding of risk, control, and compliance requirements.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.