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Operations Manager jobs in Cape Town, Western Cape

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    • Lead, manage, and develop the operations team — setting clear goals and holding people accountable.
    • 3–6 years of operations management experience, ideally in…
    • Oversee daily operations to ensure smooth workflow across departments.
    • Minimum 2 years of proven experience in operations, administration, or project…
    • Oversee daily call centre operations to ensure smooth workflow and achievement of SLAs, KPIs, and compliance standards.
    • The purpose of this role is to motivate and inspire the store teams to create an environment that ensures an exceptional customer experience while managing the…
    • Leadership & People Management: Lead, coach, and develop a team of operations managers, fostering a high-performance culture.
    • 8+ years of experience in operations leadership (in BPO CX environments).
    • Own daily operations for our 24/7/365 Customer Experience and Customer Service teams,…
    • 4+ years of experience in sales operations, business operations, sales, account management, or analytics.
    • They're part analyst, part admin, and part project…
    • Minimum of 3–5 years’ experience managing service contracts and operations.
    • Manage day-to-day operations and service delivery across multiple client sites.
    • In this role, you’ll support and motivate your team to make sure they’re on track to meet client goals.
    • You’ll work to answer associate questions, issues, and…
    • At least 3 years’ experience in an office management, facilities management, or business operations role.
    • Ensure the efficient, safe, and effective day-to-day…
    • In this role, you’ll support and motivate your team to make sure they’re on track to meet client goals.
    • You’ll work to answer associate questions, issues, and…
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Job Post Details

Operations Manager - job post

Confidential
Cape Town, Western Cape
R35 000 - R50 000 a month - Permanent, Full-time

Job details

Pay

  • R35 000 - R50 000 a month

Job type

  • Permanent
  • Full-time

Location

Cape Town, Western Cape

Full job description

About the role

We’re looking for a sharp, hands-on Operations Manager to own the day-to-day running of our short-term lending business as we scale. Working closely with the CEO, you’ll be the operational backbone of the company — building the systems, leading the team, and ensuring every function runs with precision and compliance. This is a rare opportunity to step into a pivotal role at an ambitious fintech during a critical growth phase.

What you’ll own

  • Oversee and coordinate all day-to-day operational functions across lending, collections, and client services
  • Build, document, and continuously improve operational processes and SOPs
  • Lead, manage, and develop the operations team — setting clear goals and holding people accountable
  • Ensure operational compliance with NCR, NCA, and relevant short-term lending regulations
  • Collaborate directly with the CEO on strategic priorities, growth initiatives, and problem-solving
  • Identify operational bottlenecks and implement scalable solutions to support the business as it grows
  • Report on key operational metrics and flag risks proactively

What we’re looking for

  • 3–6 years of operations management experience, ideally in short-term lending, micro-finance, or financial services
  • Proven ability to build operational systems and processes from scratch — not just maintain existing ones
  • Strong people leadership — you’ve managed teams and you know how to get the best out of people
  • Working knowledge of NCA / NCR compliance requirements in the South African credit landscape
  • A solutions-first mindset — you move fast, think clearly under pressure, and don’t wait to be told
  • High attention to detail and comfort working with data, reporting, and operational dashboards
  • Excellent communication skills — written and verbal — with the ability to work across all levels of the business

Nice to have

  • Experience with loan management systems (LMS) or credit origination platforms
  • Exposure to startup or scale-up environments where you’ve had to build as you go
  • Familiarity with SARS requirements relevant to financial services businesses

Pay: R35 000,00 - R50 000,00 per month

Application Question(s):

  • Do you have strong knowledge of South African labour law and credit regulations?

Education:

  • Diploma (Preferred)

Experience:

  • Call Centre Operations Management: 3 years (Required)

Work Location: In person

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