Operations Support jobs

Our client is seeking for a reliable and detail-oriented Administrative Assistants to provide short-term operational and administrative support to the OTD/SDSA team.

The successful candidates will assist with manual transaction processing, data capturing, scheduling administration, updating trackers and following up on outstanding activities. The role is suited to entry-level candidates with good computer skills, strong attention to detail and the ability to follow established processes.

This opportunity is ideal for individuals with experience in general administration, data capturing, order processing, logistics administration or customer service. Previous specialist experience in molecule recovery or scheduling is not required, as training and process guidance will be provided.

Administrative and Data-Capturing Support

• Capture, update and maintain accurate information on spreadsheets, trackers and internal business systems.

• Process assigned transactions and administrative tasks in accordance with established procedures.

• Check transaction statuses and ensure that all relevant information is recorded accurately.

• Maintain complete and up-to-date records of work completed, outstanding activities and required follow-ups.

• Review captured information for errors, missing details or discrepancies.

Operations and Transaction Support

• Work through assigned transaction lists and complete routine manual administrative activities.

• Follow up on outstanding transactions and requests with the relevant departments or stakeholders.

• Monitor pending activities and ensure that appropriate action is taken until completion or escalation.

• Assist with reducing outstanding administrative backlogs by working through allocated tasks consistently.

• Escalate unresolved queries, discrepancies or transactions that fall outside the prescribed process.

Scheduling and Coordination Support

• Provide administrative assistance to the scheduling team during daily operational activities.

• Complete assigned system updates and routine scheduling administration.

• Identify missing information and follow up with relevant contacts to obtain outstanding details.

• Update scheduling trackers and records to ensure that information remains accurate and current.

• Highlight urgent or unresolved matters to the appropriate team members.

• Assist with post-event administrative checks and related duties when required.

General Administration and Communication

• Communicate professionally with internal teams and stakeholders regarding routine queries and follow-ups.

• Maintain clear and accurate notes on the status of assigned activities.

• Follow established procedures, checklists and instructions.

• Provide progress updates to the relevant supervisor or team member when requested.

• Perform other reasonable administrative duties within the scope of the assignment.

3. MINIMUM REQUIREMENTS

• Grade 12 (Matric).

• Basic computer literacy and proficiency in email and Microsoft Office applications, particularly Excel.

• Good data-capturing skills and strong attention to detail.

• Ability to follow written instructions, checklists and established procedures.

• Good organisational and time-management skills.

• Strong written and verbal communication skills.

• Ability to manage repetitive, high-volume administrative tasks accurately.

• A proactive approach to following up on outstanding activities.

• Reliable, punctual and able to work the required business hours.

• Available to start immediately or at short notice.

4. ADVANTAGEOUS EXPERIENCE

The following experience will be beneficial but is not essential:

• Previous experience as a Data Capturer, Administrative Assistant, Administrative Clerk or Office Administrator.

• Exposure to operations administration, order processing or back-office support.

• Experience in logistics, supply chain, stock administration or customer service.

• Previous use of SAP or other enterprise resource planning (ERP) systems.

• Experience maintaining spreadsheets, transaction logs or operational trackers.

Note: This is an entry-level administrative opportunity. Candidates do not need previous experience in molecule recovery or specialist scheduling, as task-specific training will be provided.

5. REQUIRED SKILLS AND COMPETENCIES

• Attention to detail and accuracy.

• Computer literacy and data-capturing ability.

• Strong administrative and organisational skills.

• Ability to follow established processes and instructions.

• Task ownership and follow-through.

• Effective communication and interpersonal skills.

• Time management and prioritisation.

• Ability to identify discrepancies and escalate issues appropriately.

• Dependability, punctuality and a strong work ethic.

• Ability to work independently on assigned tasks and collaboratively within a team.

6. PERFORMANCE EXPECTATIONS

The successful candidates will be expected to:

• Complete assigned daily transaction lists within agreed timelines.

• Maintain accurate and up-to-date trackers and system records.

• Follow prescribed procedures and complete all required checks.

• Proactively follow up on outstanding actions.

• Escalate exceptions and unresolved matters promptly.

• Contribute towards reducing outstanding transaction volumes and administrative backlogs.

• Maintain consistent productivity and quality standards.

• Demonstrate reliable attendance and adherence to agreed working hours.