Job Description: The MIS Performance Analyst Assistant Manager is responsible for collecting, analyzing, maintaining, and reporting performance and payroll-related data to operations and other stakeholders.
Responsibilities: Essential Functions:
- Assist Operations team with performance management
- Provides analysis for process improvement
- Prepare reports for Business Reviews to internal stakeholders and clients on a Program-level
- Monthly Ops interaction for metric calibration
- Template and tracker creation
- Scorecards and dashboards maintenance
- Data collation for reports generation
- Processing of internal movement requests
- Tracking of P4P, Milestone and other process incentive programs
- Payroll data processing
- Any other duties as requested by the MIS Manager and Operations leaders
Technical Skills:
- Advance to Expert Knowledge on MS Excel and MS Access
- Basic Knowledge on other MS Office Application
- Advance Knowledge on VBA
- Basic Knowledge on SQL
Soft Skills:
- Ability to work in a continually challenging environment
- Self-initiated and zeal for continuous improvement
Functional:
- Demonstrates ability to perform tasks in a timely and accurate manner
- Demonstrates strength in the area of mathematics
Leadership:
- Fosters a spirit of collaboration and team work
General:
- Quantitative and qualitative ability
- Conformance to policies / compliances training skills and eye for details
- Excellent Logic and Reasoning
- Good written and verbal communication Skills.
Qualifications: Requirements:
- Minimum of 2 - 3 years of relevant experience in MIS/WFM.
- Matric/Grade 12
*** In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups and in line with EXL’s EE targets ***
