Permanent Standard Bank Vacancy Update jobs

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Lead and manage the day-to-day support of SupTech systems, including regulatory reporting platforms, integrated risk data repositories, and analytics tools.

• Ensure high system availability, performance, and reliability in alignment with SLAs and operational targets.

• Oversee incident, problem, system user training and change management processes.

• Drive root cause analysis and permanent resolution of recurring technical and data issues.

• Supervise support for regulatory data submissions, validation processes, and data quality frameworks.

• Ensure integrity and consistency of supervisory data across systems such as data warehouses, semantic models, and analytics platforms.

• Collaborate with data governance teams to resolve data issues and enforce data standards

• Collaborate with multidisciplinary SupTech support team (e.g., system analysts, data engineers, BI specialists).

• Allocate resources effectively and ensure optimal workload distribution.

• Build technical capabilities in emerging areas such as AI/ML, data analytics, and Microsoft data platforms (e.g., Fabric, Azure).

• Foster a high-performance culture focused on service excellence and innovation.

• Serve as a key interface between ICT, supervisory divisions, and external stakeholders (e.g., regulated entities, vendors).

• Support supervisory teams in resolving system and data-related issues impacting regulatory reporting and risk analysis.

• Provide regular updates on system performance, incidents, and improvement initiatives.

• Identify opportunities to enhance SupTech systems, processes, and user experience.

• Drive automation of support processes, including monitoring, alerting, and data validation.

• Support the implementation of new SupTech solutions and enhancements (e.g., regulatory returns modernization).

• Contribute to the development of the SupTech operating model and technology roadmap.

• Ensure compliance with ICT governance frameworks, security standards, and regulatory requirements.

• Support audit processes and ensure proper documentation of controls and procedures.

• Monitor risks related to system availability, data quality, and information security.