Process Trainer jobs

Hyundai Automotive South Africa Pty Ltd is looking for a Technical Trainer at Motus Training Academy (KZN). The Technical Trainer will be responsible for providing remote and onsite technical support to resolve product diagnostic concerns while managing the training center facilities related security, customer queries and other applicable activities and processes to continuously enhance service delivery for the center.

Duties & Responsibilities:

• Adhere to standard operating procedures (SOPs) within the area of accountability.
• Adhere to the standard operating procedures and guidelines within the area of accountability.
• Contribute to the development of standard operating procedures and guidelines within the area

of accountability.

• Ensure that occupational health & safety standards are adhered to by all delegates during

practical training.

• Ensure that the training facility is properly maintained, training equipment are in working order

and kept safe.

• Continuous updating of training material and contextualizing it to current environment.
• Escalate unresolved issues to management and process owners.
• Facilitate assessments (writing and practical) according to predetermined lesson frameworks to

ensure assessments of learners by conducting pre and post learning interventions.

• Facilitate learning according to predetermined lesson frameworks and engage learners in an

interactive learning methodology to enhance learning capabilities.

• Identify and develop solutions to improve operational service and quality and escalate

unresolved issues to management and process owners. (Where applicable)

• Identify and develop solutions to improve operational service and quality.
• Identify training and development requirements and escalate requirements to the relevant

stakeholders to ensure relevant training materials are updated accordingly.

• Interact with training specialists, line managers and business stakeholders, to effectively identify

optimal learning solutions, content and platforms.

• Invigilate assessments, prepare reports of test results and forward the outcomes to the relevant

stakeholders for further actioning.

• Manage all operational risk and risk mitigation Manage operational risk and risk mitigation

initiatives.

• Oversee the planning and coordination of the operational functionality and the control of the facilities, tools, and equipment to ensure service delivery and vehicles.
• Prepare training delivery reports to keep record of training initiatives and results.
• Provide support to trainers and ensure availability of refreshments to trainees.
• Report on transactional and process activities to enable timely and effective decision making.
• Update relevant information and complete all learner administration activities to ensure

compliance to requirements, processes and procedures.

• Execute work activities effectively and efficiently in order to maximise efficiencies and reduce

unnecessary delays in achieving goals of the office.

• Deliver services and/or products that create a culture which aims to meet or exceed customers'

expectations in the business.

• Attend training initiatives to improve work quality and enhance own skills
• Own and live up to company values
• Participate in forums/discussions that positively contribute to knowledge
• Provide support to team members by finding solutions to problems and providing training were

appropriate.

Experience & Requirements:

• Qualified Technician
• 2 - 3 years' experience in similar environment
• Diesel Trade
• Facilitator and Assessor courses
• Strong technical background

Knowledge and Skills:

• Subject Matter Expertise: In-depth knowledge of the technical area they are training on, such as

software, hardware, or specific industry tools.

• Technical Writing: Ability to create clear and comprehensive training materials, manuals, and guides.
• Instructional Design: Knowledge of designing training programs and materials that are effective and

engaging.

• Presentation Skills: Ability to present information clearly and engagingly to different audiences.
• Training Delivery: Proficiency in delivering training sessions, whether in-person, online, or in a

blended format.

• Adaptability: Ability to adjust training methods and materials based on the audience’s needs and

feedback.

• Assessment and Evaluation: Skills in creating assessments to measure learning outcomes and

evaluating the effectiveness of training programs.

• Communication Skills: Excellent verbal and written communication skills to convey complex

information in an understandable manner.

• Patience and Empathy: Ability to be patient and empathetic towards learners, understanding their

challenges and providing support.

• Interpersonal Skills: Strong interpersonal skills to build rapport with learners and foster a positive

learning environment.

• Problem-Solving: Ability to troubleshoot and resolve issues that arise during training session.