Job Description

To effectively manage and oversee all operational aspects in the achievement of the business objectives

Hello Operations Manager

Welcome to FNB Collections and Platform Enablement , the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

The Operations Manager’s goal is to effectively manage and oversee all operational aspects in the achievement of the business objectives

Are you someone who can:

• Drive costs management initiatives aimed at avoiding or reducing operational costs.
• Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business
• Identify report and mitigate operational risk at a product, process and/or channel level within a business unit Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis
• Manage SLA agreements for the Business in line with business objectives Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.
• Support effective teamwork within the function. Participate and collaborate across teams Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies
• Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities

You will be an ideal candidate if you:

Education:

• Grade 12 and NQFL 7
• NB : Completed Bachelor’s degree in Law,
• Preferred: Certifications in Credit Management, Debt Counselling, or Project Management (e.g., PMP, Lean Six Sigma).

Experience:

• Minimum 5 years in debt review or credit management.
• At least 4 years in a managerial or supervisory role within financial services.
• Seeking a candidate who can build strong relationships and effectively manage this function—not limited to LRC—while possessing a solid understanding of legal and court processes, particularly within magistrate courts.
• The individual should also have in-depth knowledge of the debt review industry, including the roles of both debt customers and debt reviewers.

Additional Requirements

• Leadership Experience
• People Management
• Sales Experience
• Growing and managing a portfolio
• Stakeholder Engagement

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you!

FNB respects your privacy and will process the information you have provided to us in accordance with our privacy notice.

This notice highlights what information we collect, why we collect it, how we use it, who we may disclose it to and your rights regarding personal information. Please visit our website to view this notice.

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

21/04/26