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Reception jobs in Durbanville, Western Cape

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Telephonist/Telephonist-Admin
TAH | The Animal Hospital and Vetshop
·
3.2
Durbanville, Western Cape
Permanent
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Job details

Pay information not provided
Permanent
Durbanville, Western Cape

Full job description

TAH Plein Street Durbanville forms part of TAH (The Animal Hospital & Vetshop) and is looking for a competent Telephonist to join their team. TAH is a growing and employee-centered network of vet practices committed to building motivated teams who create happy clients and healthy pets.

The telephonist is often the first contact a pet owner has with a practice and is therefore a critical role in determining the client experience and reputation of the practice in their local community. This roles’ purpose is to provide clients with excellent customer service and completes a range of practice administration in a way that presents a professional image.

Responsibilities:

· Provide excellent customer service.

· Manage the customer experience at the appointment and on the telephone.

· Complete branch administration (Support Stock and Financial processes, Coordinate documentation, Support client communications)

· Must be able to provide occasional cover and support at reception when required.

Requirements and skills:

Education: Grade 12

Work Experience: Previous experience in a veterinary practice, telephonist role, or in an administrative environment will be advantageous. A minimum of 1 year's experience in TAH Reception will be an advantage.

Skills: Bilingual (English & Afrikaans), Computer Literate, Product Knowledge, Switchboard, Planning & Organising of appointments, Administration processes, Stock receipting

Work hours: 150 hours per month, Monday - Friday shifts from 8h00 – 15h00 with lunch (Telephonist/Telephonist-Admin), 8h00 – 12h30 every 2nd Saturday (on Reception)

What we offer:

· Competitive salary and attractive benefits

· Exciting personal development opportunities

PLEASE NOTE: Only suitable applicants will be contacted as part of the shortlisting process.

TAH reserves the right to make no appointment for this position should no suitable candidate be identified.

Application Question(s):

  • Did you complete grade 12?
  • Do you reside in the Northern Suburbs of Cape Town?
  • Do you have a drivers license and a reliable vehicle?
  • Do you have previous experience working in a veterinary practice, a telephonist role, or in an administrative environment?

Work Location: In person

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