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Receptionist jobs in Cape Town, Western Cape

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    • Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations.
    • View all The Capital Hotels and Apartments jobs - Cape Town jobs
    • Salary Search: Receptionist salaries in Cape Town, Western Cape 8001
    • See popular questions & answers about The Capital Hotels and Apartments
    • Coordinate incoming calls and ensure effective communication flow.
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    • Provide excellent customer service to visitors, clients, and staff.
    • This role involves managing the front desk, greeting guests, answering phone calls, and…
    • Support company events and functions.
    • Answer incoming calls promptly with a warm, clear, and articulate tone of voice.
    • Top Three Outcomes of the Role*.
    • Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations.
    • Answer all telephone calls in a courteous and professional manner.
    • Direct calls promptly, efficiently and courteously.
    • Assist with billing and charge sheets.
    • As a RAY, you will support founders by managing various aspects of their professional and personal lives and give them back their time and energy.
    • Key Responsibilities: Greet and welcome guests in a professional and friendly manner Manage guest check-ins and check-outs efficiently Answer phone calls,…
    • Maintaining a high standard of customer service at all times.
    • Providing information on hotel services, facilities, and local attractions.
    • Schedule meetings, interviews, parent meetings, staff meetings and other appointments as required.
    • Welcome and assist all visitors, parents, children and staff…
Receptionist
The Capital Hotels and Apartments
·
3.8
Cape Town, Western Cape 8001
R8 000 a month
Permanent, Full-time
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Job details

Here’s how the job details align with your profile.

Pay

R8 000 a month

Job type

Permanent
Full-time

Full job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description

You will be responsible for (but not limited to):

  • Checking guests in and out of the hotel
  • Maintaining guest accounts and processing guest transactions during their stay
  • Dealing with any and all special needs or requests from guests during their stay
  • Assisting with reservations for guests as and when required

Minimum Requirements:

  • Matric
  • Hospitality Qualification or Similar
  • 1 – 2 Years Receptionist experience
  • Strong Computer Literacy skills in terms of MS Office and a reputable PMS (Protel)
  • Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
  • Ability to work as part of a team, as well as independently
  • Honest and trustworthy beyond approach
  • Great attention to detail
  • Presentable and well spoken
  • Team Player who leads by example
  • Ability to work shifts
  • Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.

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