Research Analyst jobs

Hello Future Product Owner,

Welcome to Direct Axis, the home of the #Changeables.

We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen.
As a Product Owner, you will be in a team where experts come together and ignite effective change. We call these #changeables our nav-igators – people who want to use tech to help others nav-igate their lives and business. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious

• Coordinate and monitor all Business Analyst related phases of the project or service life cycle, providing timely reporting of issues that impact project progress.
• Interact and communicate with relevant department within the organisation in respect of business requirements.
• Share expert knowledge with team to increase quality and impact of deliverables.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Manage relationships with service providers and ensure relevant Service Level Agreements (SLAs) are implemented and adhered to.
• Brief suppliers of requirements and the organisation's required standards of service and products.
• Manage day to day vendor activities, delivery and management of agreed objectives.
• Support commercial negotiations and pricing or product enhancements with vendors.
• Act as point of escalation for issues related to performance management of vendors and associated campaign tools.
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Oversee ongoing performance reviews on a monthly, quarterly, and annual basis. Coordinate and involve the relevant business in the process.
• Manage digital product delivery and key customers across channels and all stages of the customer journey.
• Facilitate integration and collaboration of expertise across relevant business areas to ensure effective digital value chain delivery.
• Ensures that all digital opportunities are addressed and tracks customer experience to ensure digital maturity.
• Ensure digital value add, mitigate risk, and reduce costs through effective processes.
• Facilitate communication within the BA team and negotiate timelines and considerations for own and others' analysis plan.
• Focus on product development in terms of current and future generation of profit for the business and consider the current organisational value proposition to define new markets.
• Use financial and business acumen to create logical and practical business plans to ensure that the strategy is executed and implemented successfully within the business and then Group.
• Ensure that research results and findings about emerging markets and customer requirements are taken into consideration when developing new products.
• Innovate and incubate new products, works within a fluid environment and is dependent on changes in process to ensure efficiency and effectiveness and will include enabling of technologies.

• Minimum Qualification: Bachelor Degree (Business Analysis, Computer Science, Information Systems) or similar in a related technical or business field.
• Minimum Experience: 4 to 6 years solving business / technological problems through analysis, design and implementation of business solutions in a project environment.

• Experience in the disciplines of business analysis, product analysis, and project management.
• Strong understanding of agile methodologies (e.g., Scrum).
• Excellent communication and decision-making skills.
• Ability to analyse market trends and customer needs.
• Experience in product management.
• Strategic thinking skills.
• Technical understanding skill.
• People management skills.

08/12/25