Restaurant Management jobs in Kayamandi, Western Cape

PURPOSE OF JOB

• To execute the restaurant plan by running the shift in line with all KFC systems and processes through:
• Executing a winning culture through Company principles,
• Execute systems and processes to ensure that operational standards are achieved
• Execute the delivery of customer and people promises.

KEY PERFORMANCE AREAS

PEOPLE

• Utilize principles to drive culture in restaurants during shifts
• Ensure that the shift is effectively and optimum staffed at all times
• Encourage team members to execute product procedures in line with CSL
• Ensure that new team members execute training against their training schedule and plan
• Assist the ARM/RGM in execution and completion of quarterly training initiatives such as new Window launches in line with the execution completion plan.
• Ensure that Company Procedures are followed rigorously in order to ensure the security of people, premises, stock, equipment and monies at all times.

CUSTOMER:

• Create a customer focused environment which is appealing to KFC’s diverse customer base
• Work with the RGM/ARM with the completion of period ROCC evaluation and implement actions to ensure resolution of issues and to drive consistent improvement. Assist RGM/ARM to follow up on ROCC Action Plans, completing actions in a timely manner.
• Encouraging and driving team members to execute all product procedures according to standards set out
• Address all customer complaints in line with company policy
• Ensure that the store consistently provides an excellent customer service by making use of the company tools and reports

SALES

• Consistently seek to maximize the sales on each shift through exceptional operational standards and a ‘maniacal’ approach to customer service. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets.
• Assist with developing a strong sales culture in your store, understand this and filter down to team members for every shift.

PROFIT

• Maximise the profitability of each shift by understanding and controlling all restaurant costs (e.g. labour, food, maintenance, and consumables etc.).
• Utilise system reports and company tools to guarantee 100% product availability, investigating and following up on all discrepancies.

QUALIFICATIONS, COMPETENCIES AND SKILLS

• Grade 12
• Previous experience of managing a shift/ running a restaurant (QSR)
• Previous KFC experience advantageous
• Excellent planning and time management
• Excellent verbal and written communication skills
• Ability to multitask and prioritise
• Self-starter with strong problem-solving skills
• Customer-centric mindset.

Education:

• High School (matric) (Required)

Experience:

• Fast Food Restaurant: 3 years (Required)
• KFC: 2 years (Required)

Work Location: In person