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Restaurant Manager jobs in Johannesburg, Gauteng

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    • 5+ years’ experience in restaurant, hospitality, retail, or franchised operations.
    • The Operations Manager is responsible for overseeing and optimising the day-…
    • View all Spur Corporation jobs - Gauteng jobs
    • Salary Search: Operations Manager salaries in Gauteng
    • See popular questions & answers about Spur Corporation
    • Minimum 3 years’ experience in the restaurant/hospitality industry.
    • Krugersdorp Area, Gauteng Province – South Africa: This charming 4-star boutique hotel,…
    • Proven management experience in a busy, upmarket restaurant.
    • Manage daily restaurant operations and lead service from the floor.
    • What we’re looking for*.
    • Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development…
    • The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again.
    • Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures.
    • We are seeking an experienced, dynamic, and results-driven Unit Manager to oversee the day-to-day operations at the Sandton unit.
    • Start Date: 11 January 2027.
    • Industry:* Food & Beverage | Retail | Franchise Operations.
    • AI-CHA is a growing international food and beverage brand specializing in affordable, high-quality…
    • Tsebo is seeking an experienced Catering Manager to lead and manage catering operations.
    • The successful candidate will ensure exceptional food quality, service…
    • Previous restaurant management or supervisory experience.
    • Manage daily restaurant operations and maintain service standards.
    • Type:* Project basis (to go permanent).
    • A well-established company is looking for a highly organised, reliable, and detail-oriented Senior Hospitality Manager…
    • A brand-new, purpose-built facility.
    • An established, highly profitable organisation with a proudly South African legacy of 30+ years.
    • WHAT YOU NEED TO BRING*.
    • This position will lead our food and beverage operations, including banqueting, with a focus on exceptional member and guest service, team development and…
    • NH Hotels & Resorts is a globally recognised hospitality brand built on three pillars: value for money, prime locations, and service with a human touch.
    • Exceptional cakes, Exceptional people, Exceptional experience!
    • Château Gâteaux has been creating exceptional handcrafted quality cakes, pastries and treats…

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Job Post Details

Operations Manager
Spur Corporation
·
3.5
Gauteng
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
Gauteng

Full job description

The Operations Manager is responsible for overseeing and optimising the day-to-day operations of assigned restaurants or franchise units to ensure consistent delivery of brand standards, operational efficiency, profitability, and exceptional customer experience in line with company and Spur Corporation–style franchise requirements.

Key ResponsibilitiesOperational Excellence

  • Oversee daily operations across allocated restaurants or franchise units to ensure compliance with brand, operational, and food safety standards.

  • Implement and monitor standard operating procedures (SOPs) to drive consistency and efficiency.

  • Conduct regular store visits, audits, and performance reviews.

Financial & Performance Management

  • Monitor key performance indicators including sales, cost of sales, labour, stock control, and profitability.

  • Analyse financial reports and operational data to identify trends, risks, and improvement opportunities.

  • Support franchisees and managers with budgeting, forecasting, and cost-control initiatives.

People Management & Development

  • Lead, coach, and support Restaurant General Managers and management teams.

  • Ensure effective recruitment, onboarding, training, and succession planning.

  • Promote a culture of accountability, engagement, and high performance.

Franchise & Stakeholder Management

  • Act as the primary operational liaison between head office and franchisees.

  • Provide guidance and support to franchisees while enforcing compliance with brand and operational standards.

  • Address operational challenges, escalations, and non-compliance issues professionally and constructively.

Customer Experience & Brand Standards

  • Ensure consistent delivery of customer service standards and brand values.

  • Monitor customer feedback, complaints, and service metrics, implementing corrective actions where required.

  • Drive initiatives that enhance customer satisfaction and brand loyalty.

Health, Safety & Compliance

  • Ensure full compliance with health, safety, food hygiene, and labour legislation.

  • Conduct risk assessments and ensure corrective actions are implemented timeously.

  • Support audits and ensure readiness for inspections at all times.

Minimum RequirementsQualifications

  • Diploma or Degree in Hospitality Management, Operations Management, Business Management, or a related field.

Experience

  • 5+ years’ experience in restaurant, hospitality, retail, or franchised operations.

  • Proven experience managing multiple sites or large, high-volume operations.

  • Experience working within strict brand and operational standards.

Skills & Competencies

  • Strong operational and financial acumen

  • Proven leadership and people management skills

  • Ability to analyse data and drive performance improvement

  • Excellent communication and stakeholder management skills

  • Strong problem-solving and decision-making ability

  • Ability to work in a fast-paced, high-pressure environment

  • High level of integrity, accountability, and professionalism

Personal Attributes

  • Results-driven and hands-on leadership style

  • Customer-centric and brand-focused mindset

  • Resilient, adaptable, and solutions-oriented

  • Strong planning, organisational, and follow-up skills

Key Performance Indicators (KPIs)

  • Operational compliance and audit scores

  • Sales growth and profitability across assigned units

  • Labour and cost control performance

  • Customer satisfaction and service metrics

  • Team retention, engagement, and development outcomes

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