Restaurant Manager jobs in Kensington, Gauteng

Key ResponsibilitiesOperational Excellence

• Oversee daily operations across allocated restaurants or franchise units to ensure compliance with brand, operational, and food safety standards.

• Implement and monitor standard operating procedures (SOPs) to drive consistency and efficiency.

• Conduct regular store visits, audits, and performance reviews.

Financial & Performance Management

• Monitor key performance indicators including sales, cost of sales, labour, stock control, and profitability.

• Analyse financial reports and operational data to identify trends, risks, and improvement opportunities.

• Support franchisees and managers with budgeting, forecasting, and cost-control initiatives.

People Management & Development

• Lead, coach, and support Restaurant General Managers and management teams.

• Ensure effective recruitment, onboarding, training, and succession planning.

• Promote a culture of accountability, engagement, and high performance.

Franchise & Stakeholder Management

• Act as the primary operational liaison between head office and franchisees.

• Provide guidance and support to franchisees while enforcing compliance with brand and operational standards.

• Address operational challenges, escalations, and non-compliance issues professionally and constructively.

Customer Experience & Brand Standards

• Ensure consistent delivery of customer service standards and brand values.

• Monitor customer feedback, complaints, and service metrics, implementing corrective actions where required.

• Drive initiatives that enhance customer satisfaction and brand loyalty.

Health, Safety & Compliance

• Ensure full compliance with health, safety, food hygiene, and labour legislation.

• Conduct risk assessments and ensure corrective actions are implemented timeously.

• Support audits and ensure readiness for inspections at all times.

Minimum RequirementsQualifications

• Diploma or Degree in Hospitality Management, Operations Management, Business Management, or a related field.

Experience

• 5+ years’ experience in restaurant, hospitality, retail, or franchised operations.

• Proven experience managing multiple sites or large, high-volume operations.

• Experience working within strict brand and operational standards.

Skills & Competencies

• Strong operational and financial acumen

• Proven leadership and people management skills

• Ability to analyse data and drive performance improvement

• Excellent communication and stakeholder management skills

• Strong problem-solving and decision-making ability

• Ability to work in a fast-paced, high-pressure environment

• High level of integrity, accountability, and professionalism

Personal Attributes

• Results-driven and hands-on leadership style

• Customer-centric and brand-focused mindset

• Resilient, adaptable, and solutions-oriented

• Strong planning, organisational, and follow-up skills

Key Performance Indicators (KPIs)

• Operational compliance and audit scores

• Sales growth and profitability across assigned units

• Labour and cost control performance

• Customer satisfaction and service metrics

• Team retention, engagement, and development outcomes