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Restaurant Operations Manager jobs

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    • 5+ years’ experience in restaurant, hospitality, retail, or franchised operations.
    • Proven experience managing multiple sites or large, high-volume operations.
    • View all Spur Corporation jobs - Gauteng jobs
    • Salary Search: Operations Manager salaries in Gauteng
    • See popular questions & answers about Spur Corporation
    • Proven experience in an operations manager or similar leadership role (preferred).
    • We are seeking an experienced Operations Manager to lead and oversee daily…
    • You will balance executing and delivering the masterplan with a strategic focus on guest experience, revenue generation and achieving commercial results for our…
    • Proven experience managing multi-site operations, client relationships, and service delivery contracts.
    • This strategic leadership role is responsible for…
    • Overall and direct responsibility and accountability for the strategic planning, management, delivery and governance of the day to day hospitality business unit…
    • Build operations capability in the business.
    • Continue to build a strong culture across field operations.
    • Drive continuous improvement in fixed and variable…
    • At least five years in a senior restaurant management role in a high-volume environment.
    • It's a big, fast, high-standard operation, and we run it properly.
    • Oversee daily restaurant operations, including opening and closing procedures.
    • We are looking for a driven, hands-on Restaurant Manager to oversee the daily…
  • View similar jobs with this employer
    • Minimum 5+ years experience in a management role within hospitality.
    • Strong leadership and team-building skills.
    • Confident, professional, and solutions-driven.
    • Strong knowledge of restaurant operations and service standards.
    • Ability to manage stock, costs, and operations targets.
    • Staff training: 6 years (Required).
    • Coffee Design is looking for an experienced, hands-on Catering Manager to manage the daily operations of a corporate canteen/coffee shop.
    • Ensure regional operations comply with relevant company policies, approval requirements and regulatory obligations.
    • Location* KwaZulu-Natal and Western Cape.
    • Proven track record in restaurant management / general management.
    • Bewese ondervinding as Restaurantbestuurder / Algemene Bestuurder.
  • View similar jobs with this employer
    • Minimum 5-8 years' Food and Beverage operations experience within a hotel or hospitality environment.
    • Knowledge of health, safety, hygiene, labour and liquor…
  • View similar jobs with this employer
    • Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet Provides feedback and reports back to management on the…

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Operations Manager
Spur Corporation
·
3.5
Gauteng
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
Gauteng

Full job description

The Operations Manager is responsible for overseeing and optimising the day-to-day operations of assigned restaurants or franchise units to ensure consistent delivery of brand standards, operational efficiency, profitability, and exceptional customer experience in line with company and Spur Corporation–style franchise requirements.

Key ResponsibilitiesOperational Excellence

  • Oversee daily operations across allocated restaurants or franchise units to ensure compliance with brand, operational, and food safety standards.

  • Implement and monitor standard operating procedures (SOPs) to drive consistency and efficiency.

  • Conduct regular store visits, audits, and performance reviews.

Financial & Performance Management

  • Monitor key performance indicators including sales, cost of sales, labour, stock control, and profitability.

  • Analyse financial reports and operational data to identify trends, risks, and improvement opportunities.

  • Support franchisees and managers with budgeting, forecasting, and cost-control initiatives.

People Management & Development

  • Lead, coach, and support Restaurant General Managers and management teams.

  • Ensure effective recruitment, onboarding, training, and succession planning.

  • Promote a culture of accountability, engagement, and high performance.

Franchise & Stakeholder Management

  • Act as the primary operational liaison between head office and franchisees.

  • Provide guidance and support to franchisees while enforcing compliance with brand and operational standards.

  • Address operational challenges, escalations, and non-compliance issues professionally and constructively.

Customer Experience & Brand Standards

  • Ensure consistent delivery of customer service standards and brand values.

  • Monitor customer feedback, complaints, and service metrics, implementing corrective actions where required.

  • Drive initiatives that enhance customer satisfaction and brand loyalty.

Health, Safety & Compliance

  • Ensure full compliance with health, safety, food hygiene, and labour legislation.

  • Conduct risk assessments and ensure corrective actions are implemented timeously.

  • Support audits and ensure readiness for inspections at all times.

Minimum RequirementsQualifications

  • Diploma or Degree in Hospitality Management, Operations Management, Business Management, or a related field.

Experience

  • 5+ years’ experience in restaurant, hospitality, retail, or franchised operations.

  • Proven experience managing multiple sites or large, high-volume operations.

  • Experience working within strict brand and operational standards.

Skills & Competencies

  • Strong operational and financial acumen

  • Proven leadership and people management skills

  • Ability to analyse data and drive performance improvement

  • Excellent communication and stakeholder management skills

  • Strong problem-solving and decision-making ability

  • Ability to work in a fast-paced, high-pressure environment

  • High level of integrity, accountability, and professionalism

Personal Attributes

  • Results-driven and hands-on leadership style

  • Customer-centric and brand-focused mindset

  • Resilient, adaptable, and solutions-oriented

  • Strong planning, organisational, and follow-up skills

Key Performance Indicators (KPIs)

  • Operational compliance and audit scores

  • Sales growth and profitability across assigned units

  • Labour and cost control performance

  • Customer satisfaction and service metrics

  • Team retention, engagement, and development outcomes

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