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Restaurant Operations jobs in Ekurhuleni, Gauteng

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    • Build operations capability in the business.
    • Continue to build a strong culture across field operations.
    • Drive continuous improvement in fixed and variable…
    • View all Yum! Brands jobs - Johannesburg jobs - Director of Operations jobs in Johannesburg, Gauteng
    • Salary Search: Operations Director - RoSSA salaries in Johannesburg, Gauteng
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    • 5+ years’ experience in restaurant, hospitality, retail, or franchised operations.
    • Proven experience managing multiple sites or large, high-volume operations.
    • Strong knowledge of restaurant operations and service standards.
    • Ability to manage stock, costs, and operations targets.
    • Staff training: 6 years (Required).
    • Minimum 5-8 years' Food and Beverage operations experience within a hotel or hospitality environment.
    • Knowledge of health, safety, hygiene, labour and liquor…
    • Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis.
    • Help ensure restaurant and operational teams receive clear, accurate and practical campaign information and toolkits.
    • Brand Strategy and Planning Support.
    • 12+ years running distributed physical operations to a written standard, for example airline ground operations, multi-site logistics networks, industrial or…
    • Strong knowledge of Kitchen operations , culinary skills, hygiene standards, organisational skills.
    • Minimum 10 years’ experience in Restaurant Management.
    • Lead logistics operations and performance.
    • This role requires you to lead and optimize logistics operations across applicable Yum!
    • Help ensure restaurant and operational teams receive clear, accurate and practical campaign information and toolkits.
    • Brand Strategy and Planning Support.
    • Direct and co-ordinate development activities, including recommendations on new restaurants, site opportunities, restaurant concepts, capital expenditure and…
    • Customer, restaurant, field or other frontline commercial exposure is advantageous.
    • Build first-hand market understanding through franchisee engagement,…
    • To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate…
    • Coordinate all banquet and event operations from confirmation through execution.
    • Oversee the daily operations of the banqueting department.
    • Partner with Operations to convert national plans into strong restaurant execution, including LSM/street-to store where required.

Job Post Details

Operations Director - RoSSA
Yum! Brands
·
3.7
Johannesburg, Gauteng
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Job details

Pay information not provided
Johannesburg, Gauteng

Full job description

  • Responsible for execution of all KFC South Africa Franchise and Equity sales in Restaurant and associated operations activities, designed to deliver continuous sales growth, revenue growth, and margin expansion (profit targets).
  • Drives the Operations strategy, executes a consistent customer experience across all the restaurants in RoSSA.

Responsibilities:

  • Deliver World Class Operations and Unmatched Operating Capability agenda across Equity & Franchise.
  • Lead continued progress in all elements of People Development, GES, ROCC, Operating Excellence and Sales & Profit Growth as well as Innovation and Continuous Improvement.
  • Ensure all restaurants operate with Brand Standards and drive a ‘one-system’ mindset.
  • Develop and foster relationships with all key stakeholders in equity and franchise to fast track the Ops agenda
  • Continue to build a strong culture across field operations
  • Build operations capability in the business
  • Provide Operations ‘know-how’ across the South Africa system
  • Participate in RGM Annual Conference, Equity Stewardships, Field Visits, Business Reviews and other forums as required
  • Drive continuous improvement in fixed and variable restaurant and above store costs with an aim to continuously improve the business mode.

EDUCATION

    • Bachelor's degree in business, Commerce, Engineering or related field.
    • MBA or master's preferred.

EXPERIENCE

    • Minimum 10 years’ experience in senior Operations/Sales Commercial position with direct accountability for sales, profit and people management essential
    • Experience with retail, service and/or multi-outlet industry highly regarded.
    • Must be able to demonstrate people development skills in achievement of results

SKILLS & COMPETENCIES

    • Sound understanding and knowledge of service department functions and ability to maximize same for Market.
    • Ability to formulate and analyze financial data essential.
    • Sound management, planning, directing, and leading skills.
    • Excellent negotiation, communication and interpersonal skills.
    • Previous experience with multi-national preferred
    • High work ethic.
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