Restaurant Receptionist jobs

Brief description

The main purpose of this position is to provide a professional and courteous reception service to SARB visitors.

Detailed description

• Receive and welcome South African Reserve Bank visitors, maintaining a calm, courteous and professional demeanor always.

• Organize self to ensure that work allocated is completed within set time and defined standards independently.

• Receive, screen and respond to incoming telephone calls using own initiatives and where appropriate deal with queries and/or route calls to appropriate people.

• Ensure that internal hosts are contacted timeously on arrival of visitors to the Bank.

• Adequately respond to the public’s queries and redirect them to the relevant staff members where necessary.

• Perform general administrative duties which include registering visitors, managing the allocation and return of visitors’ and parking cards as well as maintaining the visitors’ register.

• Administer and maintain records pertaining to the issuing of access cards in accordance with relevant legislation.

• Provide regular reports to the Team Leader in relation to the reception operations.

• Willingly and independently make useful and meaningful changes to the manner in which he/she works within set time and defined standards.

• Maintain a safe and clean reception area by following operating procedures and processes.

• Answer and divert calls through switchboard.

• Take and forward messages received when person requested is not available.

• Assist with telephone inquiries by gaining and keeping abreast of matters within different Departments.

• Record and report on telephonic trends and discussions.