Restaurant jobs in Cape Winelands, Western Cape

Front of House

10-Bedroom Guest House | Franschhoek

Position Summary

The Front of House supports the General Manager with the day-to-day running of the guest house, including guest relations, staff coordination, administrative duties, and general operations. The role plays an important part in ensuring that guests enjoy a welcoming, comfortable, and memorable stay while upholding the guest house's high standards of service and hospitality.

Key ResponsibilitiesGuest Services

• Welcome guests and provide friendly, professional, and efficient assistance throughout their stay.
• Manage guest arrivals and departures, ensuring that check-in and check-out procedures run smoothly.
• Respond to guest enquiries and requests in a timely and courteous manner.
• Offer accurate information about the guest house, nearby attractions, restaurants, activities, and transport services.
• Handle guest feedback and complaints with professionalism, care, and discretion.
• Address guest concerns within the limits of the role and refer more complex matters to the Guest House Manager when necessary.
• Protect guest privacy and maintain confidentiality at all times.

Reservations Management

• Handle bookings received by phone, email, and online reservation platforms.
• Ensure all reservation details are accurate and regularly updated.
• Manage booking deposits and verify that all payments are correctly recorded.
• Keep guest information and booking records organised and up to date.
• Ensure room availability and allocations are accurately maintained on the booking system.
• Share booking details and relevant guest information with the appropriate team members.
• Record special requests and specific guest requirements, ensuring that these are communicated and attended to.

Front Office & Financial Administration

• Process guest payments correctly and efficiently.
• Reconcile financial transactions and report any discrepancies to the Guest House Manager.
• Provide receipts and maintain accurate financial documentation.
• Keep guest profiles, reservation records, and other administrative documents properly maintained.
• Ensure that correspondence and office records remain current and well organised.
• Provide administrative and operational assistance to the Guest House Manager as needed.

Room & Property Standards

• Inspect guest rooms before arrivals and after departures when required.
• Check that guest rooms and communal areas meet the expected standards of cleanliness, presentation, and functionality.
• Identify and promptly report any housekeeping, maintenance, or general operational concerns.
• Coordinate with housekeeping and maintenance staff to ensure that reported issues are resolved.
• Help maintain a clean, comfortable, inviting, and professional environment throughout the property.

Breakfast & Food and Beverage Support

• Assist with preparing, presenting, and serving breakfast to guests.
• Ensure the breakfast area is clean, neatly arranged, and maintained throughout service.
• Attend to guests' needs during breakfast with efficiency and professionalism.
• Help clear tables and prepare the breakfast area for subsequent service as required.
• Keep track of food and beverage supplies and inform the Guest House Manager of any shortages or replenishment needs.

Stock Control

• Monitor stock levels of food, beverages, guest amenities, and general operational supplies.
• Notify the relevant manager of stock requirements in good time.
• Assist with purchasing, ordering, and replenishing supplies as instructed.
• Take part in monthly stock counts and stocktaking procedures.
• Ensure that stock is stored, handled, and maintained according to appropriate standards.

Teamwork & Operational Support

• Work closely with housekeeping, maintenance, and other operational team members to maintain efficient daily operations.
• Support colleagues with additional duties when needed to ensure the smooth running of the guest house.
• Communicate important guest requests, preferences, and operational updates clearly to the relevant staff.
• Foster positive, respectful, and professional working relationships with all colleagues.
• Take a proactive approach to identifying operational challenges and suggesting improvements that enhance the overall guest experience.

Requirements

• Willingness to work shifts, including late-night shifts.
• Availability to work weekends and public holidays
• Must have reliable own transport.
• Flexible, reliable, and able to adapt to the operational needs of the guest house.

Only short listed candidates will be contacted.

All short listed candidates will be contacted by 15 November 2026

Pay: R7 000,00 - R10 000,00 per month

Language:

• Afrikaans (Required)

Work Location: In person