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    • Maintain sales and support to existing clients in the area allocated.
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    • Strong merchandising and stock knowledge.
    • 2+ years of inside sales or phone-based sales experience.
    • Consistent achievement of sales targets.
    • Respond quickly to inbound sales leads.
    • As a SDR, you’ll play a key role in driving both inbound and outbound sales growth by identifying and engaging new business opportunities.
    • Strong customer service skills and the ability to work well under pressure.
    • Previous experience in the paint, hardware, or construction industry is essential.
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    • Drive specific strategies to retain and grow existing customer base.
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    • Submit regular sales and call reports.
    • Strong sales and negotiation skills.
    • Increase profitable sales through retailers and wholesalers.
    • Ability to work under pressure and meet sales targets.
    • Achievement of monthly sales targets.
    • Conversion of enquiries into sales.
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    • * Prospect homeowners, landlords, buyers and investors using provided data and leads.
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    • Multitasking under high-pressure environments.
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    • Identify and pursue opportunities to grow sales, strengthen existing customer relationships and support the development of new business within targeted markets.

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Job Post Details

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Customer Service Representative - job post

Enaex
4.2 out of 5 stars
Rustenburg, North West
Full-time

Location

Rustenburg, North West

Full job description

Key Accountabilities

  • Maintaining empathetic and professional front with the customers.
  • Answering support calls, emails, support tickets.
  • Providing instant troubleshooting via live chat tool.
  • Helping customers complete online payments.
  • Acknowledging customer complaints.
  • Solving customer complaints.
  • Process different documents like applications, forms, and custom requests.
  • Constant communication with colleagues from various departments to offer efficient customer service.
  • Providing feedback on customer service efficiency process.
  • Ensuring complete customer satisfaction.
  • Providing professional customer service experience.
  • Customizing individual customer journey.
  • Keeping records of customer communication, complaints, transaction and more.

  • Grade 12/ or equivalent
  • National Diploma in supply chain or similar
  • PRMS system experience is an advantage.
  • Ability to interface with customers, sales and production.
  • Must be very detail-oriented and capable of multi-tasking.
  • Must be an action oriented, team-player with excellent problem-solving skills.
  • Proficient in Microsoft Office Competencies .
  • Must have 3-5 Years experience in relevant or similar role.
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