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    • This role is ideal for a highly professional individual who thrives on building long-term client relationships, driving customer retention, and ensuring…
    • This role will be based in Sandton, Johannesburg , hybrid and has a requirement of working at least three days a week in the office.
    • FAIS compliant as per DOFA.

Job Post Details

Key Account Manager - job post

Rewardsco
3.7 out of 5 stars
Sandton, Gauteng
Full-time

Job details

Job type

  • Full-time

Location

Sandton, Gauteng

Full job description

Drive Strategic Client Partnerships and Growth as Our Next Key Account Manager!

Are you a commercially driven relationship manager with a passion for client success, operational excellence, and strategic partnership development?

We are looking for an experienced Key Account Manager to join our Logistics Operations team. This role is ideal for a highly professional individual who thrives on building long-term client relationships, driving customer retention, and ensuring exceptional service delivery across key strategic accounts.

As the primary liaison between the organisation and its most valuable clients, you will play a critical role in protecting existing revenue streams, identifying growth opportunities, and ensuring operational alignment that supports long-term partnership success.

Job Location : Sandton, Johannesburg

Key Responsibilities:

Strategic Account Relationship Management

  • Serve as the primary point of contact for key strategic clients
  • Build strong, trusted, and long-term client relationships
  • Develop a deep understanding of client operational requirements and business objectives
  • Conduct regular strategic engagement sessions with stakeholders
  • Represent the organisation professionally in all client-facing engagements

Client Service Delivery & Operational Alignment

  • Collaborate closely with internal operational teams to ensure consistent service delivery
  • Monitor service performance against contractual obligations and SLAs
  • Coordinate internal resources to resolve operational challenges effectively
  • Ensure operational teams fully understand client expectations and service requirements

Customer Retention & Partnership Development

  • Drive high levels of client satisfaction through proactive relationship management
  • Resolve client concerns promptly and effectively
  • Identify opportunities for value-added solutions, cross-selling, and account growth
  • Implement retention strategies to protect revenue and strengthen partnerships

Performance Monitoring & Executive Reporting

  • Monitor account performance metrics including revenue growth, service delivery, and customer satisfaction
  • Prepare regular client review presentations and executive reports
  • Analyse trends and identify opportunities for operational improvement and revenue expansion
  • Provide strategic insights and recommendations to senior leadership

Requirements
  • Matric is essential
  • Degree in Supply Chain Management, Commerce, Logistics, or a related field will be advantageous
  • A minimum of 3 to 5 years’ experience in Key Account Management or Business Development within the Logistics or Supply Chain industry
  • Strong understanding of Supply Chain and Logistics operations
  • Experience managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Strong system literacy and proficiency in CRM platforms
  • Experience working with WMS (Warehouse Management Systems) and SAP
  • Strong capability in conducting business reviews and performance evaluations
  • Experience with contract negotiations and strategic client engagement
  • Ability to identify upselling and cross-selling opportunities
  • Confident in presenting business solutions and performance insights to C-Level executives
  • Strong analytical, communication, and stakeholder management skills
  • Clear criminal record

Benefits
  • Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on-site Pharmacy with an in-house Nurse
  • Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants and take advantage of discounted grocery staples

If you are passionate about customer success, operational excellence, and building long-term strategic partnerships, we would love to hear from you.

Apply now and become part of a dynamic and growing team.

Click this link to apply via our Careers Portal: https://www.rewardscocareers.com/search-jobs/

By applying for this role you are accepting Rewardsco’s Terms and Conditions. Click here to view them:

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