Tsebo Facilities Solutions is looking for a Senior Facilities Manager to lead and manage facilities management service delivery ensuring high levels of customer satisfaction, compliance with Service Level Agreements (SLAs), and adherence to contractual, statutory, and operational requirements. The role ensures effective management of people, resources, risks, and service providers to deliver quality outcomes.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

Service Level Agreement (SLA) Management

Review and assess all SLAs with external service providers
Monitor compliance with facilities management output specifications
Ensure internal procedures align with contractual obligations
Evaluate and improve reporting structures

Team Leadership and Workforce Management

Review organisational structures, reporting lines, and job roles
Lead, motivate, and develop site teams
Coordinate team-building and engagement initiatives
Drive alignment with operational and strategic objectives
Manage employee relations in line with labour legislation
Support succession planning and BEE compliance

Customer Relationship Management

Build strong, proactive relationships with clients at all levels
Establish effective communication channels across stakeholders
Drive a customer-focused service culture

Occupational Health and Safety (OHS) Compliance

Ensure compliance with the Occupational Health and Safety Act
Maintain effective safety systems, policies, and procedures
Ensure all statutory appointments are in place and active
Conduct audits and implement corrective actions

Reporting and Governance

Ensure accurate and timely reporting (internal and external)
Lead and participate in meetings, reviews, and workshops
Maintain proper records and documentation of site activities

Risk Management

Identify operational and technical risks Implement risk mitigation strategies
Work with technical managers to manage site risks effectively

Quality Management

Ensure implementation of quality standards and systems (IMS)
Monitor performance against quality objectives Maintain compliance with ISO standards (9001, 14001, 45001)

Financial Management

Manage budgets (OPEX and CAPEX) within approved limits
Monitor costs and review variance reports
Ensure compliance with financial policies and controls

Documentation and Compliance

Maintain a complete and updated document library
Ensure all contract documentation is properly stored and accessible
Perform inspections and enforce corrective actions where needed

Skills and Competencies

Technical Skills

Strong financial and business acumen
Knowledge of facilities management systems, equipment, and materials
Understanding of SLAs and contract management
Sound knowledge of OHS legislation
Knowledge of Labour Relations Act and employee relations practices
Proficiency in MS Office (Word, Excel, PowerPoint, Projects)
Valid driver’s license and own transport

Key Competencies

Strong communication and relationship management skills
Customer-focused mindset
Strategic thinking and planning ability
Problem-solving and analytical skills
Project and resource management capability
Conflict resolution and disciplinary management
Ability to work under pressure and be available after hours (24/7)

Qualifications

Education and Experience

Matric (Minimum requirement)
Relevant tertiary technical qualification (preferred)
5–10 years’ experience in facilities management or similar environment

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