Service Manager jobs in Port Elizabeth, Eastern Cape

Company Description

iKhokha is a place where chance takers become change makers.

At iKhokha, we’re made to make it. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe that you are made to make it, be a chance-taker and help us empower small businesses in South Africa.

Job Description

Are you a natural leader who loves driving results, inspiring teams, and creating amazing customer experiences?

We’re looking for a hands-on Store Manager in Khayelitsha ready to bring the energy, lead from the front, and take our store to the next level!

Join us and be part of an exciting South African fintech journey!

So, what will you do?

• You will be responsible for managing the iKhokha Store together with driving sales, activation ratio’s, implementing and managing in-branch marketing activities, assisting in staff route planning for outbound activities and creating revenue-generating opportunities in line with iKhokha goals.
• You will be responsible for branch P&L’s and managing a team of 5 branch staff.
• You will represent and uphold the iKhokha brand and culture within the branch as well as evangelise iKhokha within the local community.

In addition to the above, you will:

• Be accountable for the performance of the iKhokha store and be responsible for store P&L’s.
• Drive sales and deliver exceptional customer service.
• Be responsible for maintaining relationships linked to stores.
• Interview, recruit, and train new staff members.
• Implement performance management processes to ensure that new staff thrive and targets are met.
• Handling first level HR and IR skills as well as monitoring productivity of staff daily as per company requirement.
• Responsible for in-store stock management and conduct weekly stock takes and cycle counting.
• Maintain asset register of instore equipment and all branding materials.
• Gain a basic understanding of POS systems for stock management.
• Report back to internal stakeholders weekly and monthly on store performance.
• Share ad hoc survey results with necessary internal stakeholders.
• Provide feedback on general in-store activity.
• Report in required market insights within the designated area.

Qualifications

• National Senior Certificate (Matric) is required.
• Undergraduate Degree is advantageous.

Deal Breakers:

Minimum 3+ years of experience in a Store manager or similar role with the following:

• Strong interpersonal and people management skills with proven ability to coach and energise direct reports in the branch environment.
• Informal market retail and retail operations experience with a strong focus on growth joined with an understanding of informal markets and in-branch retail dynamics.
• Strong commercial skills and business acumen, with the ability to execute against sales, marketing and customer service targets.
• Proficient in MS Office with strong communication skills with the ability to speak both English and Afrikaans, Xhosa is Optional.
• Proven ability to manage sales performance against assigned targets.
• Valid driver’s license and own transport along with a clear criminal and credit record.

In addition to the above, the experience in the following technologies, domains and best practices will make you a frontrunner for the role:

• Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is advantageous.
• Basic understanding of key stakeholders within the designated Store Location.

Additional Information

Perks of joining the Tribe?

• Work in a high-growth company with tangible results you're accountable for.
• Enjoy hybrid, remote, and in-office work models.
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
• Visionary leadership.
• Seize the opportunity for study leave.
• Access to on-demand learning at your fingertips.
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.

Stay Sharp!
Job scams are out there, but we’ve got your back. Here’s how to keep it real when applying:

Apply the iK way:
Go via our Careers page or verified platforms (Smart Recruiters).
We’ll never ask for payment, personal financial details, or anything unusual during the hiring process. If someone does, it’s a scam, report it.
If something feels off, pause and confirm the role on our site before responding.

Your journey to join the iKTribe starts with trust and we’re here to keep it simple and secure.