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    • To maximize franchisee profitability, operational excellence, customer satisfaction, compliance, and brand growth across a portfolio of Spur restaurants.
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    • Key Performance Areas (KPAs) 2.1 Technical Analysis & Solution Support • Translate product requirements into clear, technically feasible specifications.

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Operations Manager: Spur
KwaZulu-Natal
Full-time

Job details

Pay information not provided
Full-time
KwaZulu-Natal

Full job description

Purpose of Role

To maximize franchisee profitability, operational excellence, customer satisfaction, compliance, and brand growth across a portfolio of Spur restaurants.

Key Competencies

  • Financial acumen
  • Restaurant operations expertise
  • Franchisee relationship management
  • Coaching and development
  • Data analysis and problem solving
  • Project management
  • Communication and negotiation
  • Leadership and influence

Minimum Requirements

  • Restaurant management experience
  • Multi-site operational experience
  • Strong financial understanding (P&L, food cost, labour, occupancy cost)
  • Valid driver's license and ability to travel extensively
  • Strong Microsoft Excel and reporting capability
  • Ability to coach franchisees and management teams
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