Student jobs in Port Elizabeth, Eastern Cape

Main purpose of this job

To provide a sales, promotion, communication and administrative service to clients with clearer

communication and effective administration; to the extent necessary for the organisation to achieve

its objectives.

Critical outcomes

• Prompt and professional answering and handling of incoming telephone calls in

accordance with laid down company standards.

• Accurate recording of client information on company’s computer system(Delfin)

• Prompt and effective handling of any complaints received from clients, other

branches and Head Office.

• Prompt and effective handling of any enquiries regarding payments (eft,

Allps,Nupay,etc)

• Assisting with checking and capturing of Nupay reports and follow up on failed

transactions

• Assisting with minimizing of Bad Debt

• Daily Balancing of Cash Box

• Assisting with accurate completion of Daily, Monthly and other reports required

from Head Office

• Assisting with reconciliation of all Client accounts ( updating file notes regularily)

• Accurate maintenance of administration records including the keeping of all

information required relating to issuing of loans

• Proper and accurate operation of company computer systems and processes in

accordance with procedures laid down by the company from time to time

• Marketing and Product Sales

Skills, Knowledge and Attitude requirements

The incumbent should be able to demonstrate:

• Empathy and patience with clients and colleagues

• An ability to orally communicate in a clear, respectful, honest, assertive and persuasive

manner

• Numeracy and literacy abilities to the level that ensures no mistakes.

• A flair for administrative organisation and detail

• A positive attitude

• A ready knowledge of the company’s products (Type of loans as well as Consumer

Finance)

• A ready knowledge of the pricing of each product (Consumer Finance)

• An ability to operate a computer and peripherals effectively and at acceptable speeds

• Understanding of the need for urgency when dealing with daily and monthly reports,

complaints and queries

• Accuracy in the maintenance of records and systems

• An ability to remain calm and resolve conflict

• An ability to converse in at least two languages spoken within the market place

• A compliance to all workplace rules and procedures

• A willingness to undertake duties beyond the confines of your job.

Reporting relationship

The person will report to the Branch Manager.

Requirements

Minimum matric

Knowledge of financial services industry

No criminal record

Clear ITC