Team Leader Operations jobs

About Fidelity Services Group

Fidelity Services Group is Southern Africa’s largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation is fundamental to our impressive record of accomplishments. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market. Through a bouquet of services and related products, the Group can tailor-make a solution for any requirement.

With over 60 years of experience, the company’s strength lies in exceptional leadership, an unwavering commitment to excellent corporate governance, a comprehensive infrastructure, and an aggressively proactive approach to staying at the forefront of the continually evolving security environment. The Group offers unmatched coverage, with a staff complement of over 60871 in over 160 points of contact and depots across South Africa. The Group’s strategic and highly successful transformation and BEE initiatives have made it South Africa’s largest Black Economic Owned Integrated Security Solution Provider, with a 51% BEE shareholding and being 100% South African.

What is the graduate programme?

Fidelity Services Group is offering a select few graduates an opportunity to embark on a unique 18-month development programme, based in Johannesburg. The programme will only accept candidates in Johannesburg or willing to relocate to the Gauteng province at their own cost. The programme will ensure that graduates gain an understanding and exposure to a large corporate organization and obtain knowledge and skills for work readiness. During your time, you will develop knowledge, skills, abilities, and personal characteristics that will enable you to lead, show innovation, and implement agreed strategies with ambition, passion, and urgency. The graduate programme will help develop your individual attributes and career aspirations through exposure to various specialized business concepts, objectives, and outcomes.

Programme exposure to business concepts forming part of the graduate programme:

• The management and effective control of resources
• The implementation of organizational strategies, policies, practices, processes, and procedures
• Utilizing available resources to meet the demands of the company and customers
• Remaining competitive and taking cognizance of applicable legislation and best practices to perform daily activities of the operations responsibly with quality and quantity of work as a priority.

Programme Objectives:

• Provide graduates the opportunity to be a part of an accelerated development programme.
• Ensure that a developmental pipeline is created for key roles within business units.

Graduate programme outcomes:

• Learn how to manage yourself and others and lead a team.
• Understand the operations of the business and its departments by conducting SWOT analyses etc.
• Explore functions that will increase productivity, quality, and customer services while reducing costs through utilizing modern process techniques.
• Understand the monthly, quarterly, and annual financial processes and propose ways to optimize spending or reduce costs.
• Internal and external customer and stakeholder satisfaction.
• Understanding the sales cycle and how the business ensures effective sales management, optimal employee productivity as well as resource and cost management.
• Propose business solutions in terms of operational efficiencies in terms of technical requirements, guarding services, cash processing, armed response, business development, and sales.
• Ensure a zero-harm culture by following OH&S and COIDA policies.
• Understand contracts that exist between the customer and the Fidelity Services Group.
• Learn about the organizational culture and different Human Capital processes.
• Learn to engage and liaise with external role players that include but are not limited to community leaders, employer organizations, SAPS, and community forums.
• Understanding the impact of relevant legislation that includes but is not limited to BCEA, NKP Act, PSIRA Act, Firearms Control Act, POPI Act, Criminal Procedures Act, ensure compliance with ISO standards, etc.
• Registration during the period with the PSIRA Act.

Programme requirements:

• Fidelity Services Group Employees.
• Bachelor's degree, in any field related to the FSG business and aligned with the organization's future.
• Postgraduate is advantageous.
• 0 - 1 years of experience
• Based or willing to relocate to Johannesburg.
• Valid driver’s license
• Must have own reliable vehicle.
• Clear criminal record
• Must be fully computer literate in MS Office suite.
• Willingness to job rotate and be away from the appointed place of work.

Competencies:

• Interpersonal skills
• Good communication skills
• Customer-focused.
• Analytical and critical thinking skills
• Entrepreneurial mindset
• Business acumen
• Team player
• Flexible and agile
• Resilient and able to work under pressure.
• Ability to plan.
• Leadership qualities
• Organizational skills
• Control of projects and other responsibilities.

How to apply?

Applicants will undergo a standard selection a screening process.

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made purely on merit, Historically Disadvantaged and Disabled Candidates are encouraged and supported in the Fidelity Services Group team. Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 14-21 working days from the closing date, please regard your application as unsuccessful.