Technical Support Engineer jobs

Are you passionate about improving business processes and driving innovation? Join our Continuous Improvement & Innovation team as a Business Engineer and play a key role in shaping how we work smarter and more efficiently. As a Business Engineer, you’ll be at the heart of our Continuous Improvement Lifecycle , working closely with stakeholders to analyse business needs, improve processes, and define requirements for system enhancements. You’ll help design solutions that make a real impact across the organization.
The Business Engineer will play a critical role in driving the Continuous Improvement Lifecycle within the organization. This position focuses on analyzing business needs, improving processes, and gathering requirements to design and define enhancements for implementation across various systems. The role ensures that business processes are optimised and aligned with strategic objectives, enabling efficiency, operational excellence and innovation
Key Responsibilities
Business Analysis and Requirements Gathering
o Engage with stakeholders to understand business needs and translate them into clear, actionable requirements.
o Document functional and non-functional requirements for system enhancements and process improvements.
Process Improvement
o Analyze existing business processes and identify opportunities for improvement and automation.
o Design and document improved workflows and processes using best-practice methodologies.
Continuous Improvement Lifecycle
o Support the adoption and execution of the Continuous Improvement Lifecycle approach.
o Collaborate with cross-functional teams to ensure successful implementation of improvements.
Solution Design
o Work closely with technical teams to ensure solutions meet business requirements.
o Validate proposed solutions against business objectives and compliance standards.
Stakeholder Engagement
o Facilitate workshops and meetings to gather input and communicate progress.
o Act as a liaison between business units and technical teams.
Documentation and Reporting
o Maintain accurate documentation of processes, requirements, and improvement initiatives.
o Prepare reports and presentations for management and stakeholders.
Systems Administration
o Play a systems administration role by supporting the Product Owner: CRM with the ongoing support and administration of the CRM solution.
REQUIREMENTS
Qualifications and Skills Required

Education:
o Bachelor’s degree in Business Engineering, Industrial Engineering, Business Analysis, or related field.

Experience:
o 2+ years in business engineering, business analysis, process improvement, or similar roles.
o Experience with Continuous Improvement methodologies (Lean, Six Sigma, etc.) preferred.

Technical Skills:
o P roficiency with process modeling tools (e.g., Visio, BPMN).
o Familiarity with CRM systems and requirement management tools.

Soft Skills:
o Strong analytical and problem-solving abilities.
o Excellent communication and stakeholder management skills.
o Ability to work collaboratively in a team environment.
Key Competencies
o Business Process Analysis & Design
o Continuous Improvement Methodologies
o Requirements Gathering & Documentation
o Stakeholder Engagement
o Critical Thinking and Innovation
Why Join Us?
This role offers the opportunity to be part of a dynamic team focused on driving innovation and efficiency across the organization. You will contribute to strategic initiatives that shape the future of our business processes and systems.
Purpose-Driven Vision: Be part of an institution that emphasises operational excellence, inclusivity and widening access to quality higher education.
Purposeful Work: Contribute to meaningful transformation initiatives that not only directly supports the organisation’s mission and long-term success, but also has a meaningful impact on South Africa.
What We Offer
Competitive salary in line with relevant experience.
Generous leave to support work-life balance.
Opportunities to continue your studies at any institution in the group after 1 year of employment.