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CALL CENTRE AGENT – STRICT COMPLIANCE ENVIRONMENT
Fenwick Boshoff Inc ( Attorneys )
Brackenfell, Western Cape 7560
From R5 300 a month
Permanent
Apply now

Job details

Here’s how the job details align with your profile.

Pay

From R5 300 a month

Job type

Permanent

Full job description

PLEASE READ CAREFULLY BEFORE APPLYING

This role is not suitable for everyone. It operates in a highly structured, rules-driven call centre environment with strict compliance, monitoring, and performance requirements.

Apply only if you meet all the conditions below.

This role requires you to:

  • Work 3 Saturdays per month (6 hours)
  • Attend mandatory training with full attendance and punctuality
  • Follow scripts, legal wording, and procedures exactly
  • Handle difficult and sometimes confrontational calls professionally
  • Be monitored, assessed, and coached continuously

Minimum Non-Negotiable Requirements

✔ Grade 12 (Matric)
✔ Clear criminal record
✔ Fluent spoken English
✔ Basic computer literacy
✔ Available to start training immediately
✔ Reliable transport and ability to attend work and training consistently
✔ Willing to work Saturdays as required

Previous call centre experience is advantageous but not required

This role is NOT suitable if you:

✘ Cannot work Saturdays
✘ Struggle with punctuality or attendance
✘ Dislike rules, scripts, or being monitored
✘ Are currently waiting on outcomes from other job offers
✘ Are looking for temporary or short-term work

Recruitment Process

Shortlisted applicants will be required to:

  • Complete a mandatory pre-interview questionnaire
  • Provide consent for background, credit, and criminal checks
  • Participate in structured assessments

Incomplete or unsuitable applications will not be considered.

How to Apply

Submit your CV with accurate contact details.
If shortlisted, you will receive a link to the pre-interview questionnaire.

Job Type: Permanent

Pay: From R5 300,00 per month

Work Location: In person

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