The Guardian jobs

Part-Time Debtors Collection Assistant

Online School – Parkhurst, Johannesburg

Position Overview

An established online school based in Johannesburg is seeking a professional and organised Part-Time Debtors Collection Assistant to assist with the management and collection of outstanding school fees.

The successful candidate will be responsible for communicating with parents regarding overdue accounts, maintaining accurate debtor records, and supporting the finance department with collections administration.

Position Details

• Position: Part-Time Debtors Collection Assistant
• Location: Parkhurst
• Employment Type: Part-Time
• Industry: Education / Online Schooling
• Reporting To: Finance Manager / Accounts Department

Key Responsibilities

• Contact parents/guardians telephonically, via email, and WhatsApp regarding outstanding school fee accounts.
• Follow up on overdue payments in a professional and respectful manner.
• Maintain accurate debtor records and payment notes.
• Send statements, reminders, and payment arrangements to clients.
• Assist with reconciling debtor accounts and resolving account queries.
• Escalate problematic accounts to management where necessary.
• Monitor payment arrangements and follow up on missed commitments.
• Prepare basic collections and arrears reports.
• Maintain confidentiality regarding student and parent financial information.
• Provide administrative support to the finance department when required.

Minimum Requirements

• Previous experience in debtors collection, accounts receivable, or collections administration preferred.
• Strong telephone etiquette and communication skills.
• Fluent in English and Afrikaans (spoken and written advantageous).
• Good organisational and time-management skills.
• Ability to handle sensitive conversations professionally.
• Basic to intermediate Microsoft Excel and Microsoft Office skills.
• Experience working with accounting or school management systems advantageous.
• Reliable internet connection and ability to work independently if remote work is required.

Personal Attributes

• Professional and courteous manner
• Strong attention to detail
• Confident communicator
• Patient and empathetic when dealing with parents
• Ability to work under pressure and meet collection targets
• Trustworthy and discreet with confidential information

Working Hours

• Approximately 8 hours per week
• Flexible working hours may apply depending on collection requirements and school schedules.

Remuneration

• Market-related hourly or monthly rate based on experience and qualifications.

Advantageous Experience

• Previous experience in a school environment
• Familiarity with debit order systems and payment plans
• Experience handling high-volume debtor books

Application Requirements

Applicants should submit:

• Updated CV
• Short cover letter
• Contactable references

Only shortlisted candidates will be contacted.

Work Location: Remote