UK Customer Service Agent jobs
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- VirtuHireSouth Africa
- Assist clients in understanding which service best fits their needs.
- Ability to quickly understand client needs and recommend the right service.
- VirtuHireSouth Africa
- Previous customer service experience is not essential.
- Respond to customer enquiries promptly, professionally and accurately.
- eMedia InvestmentsJohannesburg, Gauteng
- Promote customer satisfaction, brand loyalty and positive customer experiences through excellent service delivery.
- 1 year in Customer Service - Essential.
- Adcock IngramAeroton, Gauteng
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- View all Adcock Ingram jobs - Aeroton jobs - Customer Service Representative jobs in Aeroton, Gauteng
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- GALXBOYJohannesburg, Gauteng
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- BASEBONECape Town, Western Cape
- To ensure excellent service standards and maintain customer satisfaction;
- You will be working in a highly skilled team to ensure excellent service standards and…
- ACTJohannesburg, Gauteng
- Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
- Affinity InternationalJohannesburg, Gauteng
- Familiarity with customer service platforms such as Zendesk, Freshdesk, or Salesforce.
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- Outsourcing AdvantageSouth Africa
- 2+ year of customer service experience.
- Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer…
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- Outsourcing AdvantageSouth Africa
- 2+ year of customer service experience.
- Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer…
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- D2BSouth Africa
- Industry Experience: Prior experience in telesales, telemarketing, customer service, or phone-based sales qualification is essential.
- ConcentrixCape Town, Western Cape 8000
- Attend and contribute to team huddles, including discussing customer requests and any challenges that may impact customer expectations.
- VirtuHireSouth Africa
- Experience in customer service or customer experience roles.
- Details of relevant customer service, appointment-setting, or patient-facing experience.
- D2BJohannesburg, Gauteng
- 2+ years' experience in customer service, customer care or contact centre environments.
- Support continuous improvements to customer service processes.
- WNS Global ServicesDurban, KwaZulu-Natal 4051
- Identify and understand customer needs to consistently provide a high quality service.
- Operate customer related information systems to maintain and secure…
- AdendorffJohannesburg, Gauteng
- You'll engage in exceptional communication and relationship building, demonstrate your sales acumen, and cater to customer needs with satisfaction.
Sales & Customer Service Agent | Fully Remote - UK hours
South Africa
•
Remote
Sales & Customer Service Agent | Fully Remote - UK hours
Job details
Pay information not provided
Remote in South Africa
Full job description
Our client in the UK is looking for a Sales & Customer Service Agent to support their business growth while delivering exceptional service to new and existing clients. This role blends inbound customer support with outbound sales and business development, ensuring clients receive fast, accurate, and professional assistance throughout their engagement with the company.
You will be the first point of contact for enquiries, manage client relationships, qualify leads, and support the sales pipeline. The ideal candidate understands how to speak to customers in the construction, property, and surveying sectors and is confident in both service and sales interactions.
Key ResponsibilitiesCustomer Service & Client Support
- Respond promptly to inbound enquiries from property owners, developers, contractors, and homeowners.
- Assist clients in understanding which service best fits their needs.
- Maintain a high level of professionalism and client satisfaction at all times.
- Qualify inbound leads and convert them into booked surveys or consultations.
- Proactively follow up with prospects via phone, email, and WhatsApp.
- Support outbound outreach campaigns as needed (targeting developers, contractors, architects, estate agents, etc.).
- Build and maintain strong long-term client relationships to drive repeat business and referrals.
- Update and manage CRM entries, leads, and pipeline stages.
- Coordinate with surveyors and the operations team to schedule appointments.
- Track sales metrics, conversion rates, and client engagement.
Requirements
- Proven experience in sales, customer service, or client-facing roles, ideally in property, construction, surveying, real estate, or related sectors.
- Strong communication and interpersonal skills with a professional, confident phone manner.
- Ability to quickly understand client needs and recommend the right service.
- Self-motivated, target-driven, and comfortable working independently.
- Strong organizational skills and the ability to manage multiple enquiries at once.
- Tech-savvy and comfortable using CRM tools.
- Must be available to work UK hours.
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