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    • Working Pattern - Hybrid – 2 days per week in the Vitality Sandton Office.
    • Full time, 37.5 hours per week.
    • Analytical decision-making – confidently assessing…
    • The purpose of the role is to provide efficient and professional personal lines underwriting services to stakeholders, ensuring compliance with company…
    • This role requires a strong understanding of underwriting principles, risk analysis, and policy management within the short-term insurance industry.
    • Full time, 37.5 hours per week.
    • Experience in underwriting Life, Critical Illness and Income protection.
    • Excellent customer focus and making the right decision.
    • Candidate must have a min of 5 years experience as an underwriter in a broking environment.
    • Manage and maintain a portfolio of commercial insurance clients.
    • The underwriter will support clients and brokers, ensure compliance with relevant regulations, maintain accurate documentation, and contribute to continuous…
    • The role of the underwriter is to assess the risk of our clients based on their individual risk profile (this includes consideration of insurable interest,…
    • Candidate must have a min of 5 years experience as an underwriter in a broking environment.
    • Manage and maintain a portfolio of personal lines insurance clients.
    • Prepare data extracts, summaries and data sets in support of quarterly ARC reports, regional board reports, and underwriter trend reports drafted by the Head of…
    • This role requires strong technical underwriting expertise, the ability to analyse complex risks, and a commitment to delivering exceptional service to brokers…
    • The primary purpose of this position is to perform underwriting functions, manage client and stakeholder relationships, and support risk assessment and…
    • The Commercial Underwriter is responsible for the effective underwriting and management of the Takaful commercial portfolio, ensuring profitable growth, sound…
    • Assist in underwriting D&O and FI risks within underwriting limits under direction and guidance from the Product Heads.
    • How you will create an impact.
    • Being an underwriter requires a sharp mind, with a passion for delivering excellent work.
    • Duwalcoe is looking for a dynamic person, who is passionate about…
    • Provide stakeholders with effective and efficient commercial lines underwriting services according to the required standards and procedures in order to retain…

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Job Post Details

Presales Underwriter - job post

Vitality
3.0 out of 5 stars
Johannesburg, Gauteng 2196
Permanent
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Job details

Job type

  • Permanent

Location

Johannesburg, Gauteng 2196

Full job description

About The Role

Team – Underwriting

Working Pattern - Hybrid – 2 days per week in the Vitality Sandton Office. Full time, 37.5 hours per week.


Top 3 skills needed for this role:



  • Analytical decision-making – confidently assessing information and applying underwriting principles to make fair, accurate risk decisions.
  • Communication and stakeholder engagement – building strong relationships and clearly explaining outcomes to clients and internal partners in a supportive, professional way.
  • Attention to detail – ensuring accuracy across risk assessments, queries and administrative tasks, maintaining high standards in every interaction and decision.


What this role is all about:
You will play a key role in helping us make smart, informed decisions that support our members’ wellbeing. You’ll apply accurate risk ratings using insights gathered through conversations and written communications, always guided by our underwriting principles and commitment to doing the right thing. You’ll confidently connect with clients to explain outcomes, including more sensitive conversations around deferred or declined policies, ensuring every interaction feels clear, supportive and respectful. You’ll also be at the heart of resolving underwriting queries and escalations from brokers, Account Managers and Franchise Directors, working collaboratively to find the best outcomes quickly and efficiently. Alongside this, you’ll keep everything running smoothly by supporting essential underwriting administration, helping us deliver a seamless and positive experience at every step.


Key Actions
  • Ensure accurate risk ratings are applied based on information gathered via telephone or written communication
  • Consult and apply underwriting guidelines to assess risk for potential new business
  • Liaise with clients regarding applied risk ratings, including policies that are deferred or declined
  • Respond to underwriting queries and escalated enquiries from brokers, Account Managers and Franchise Directors, via phone and email
  • Manage and resolve all underwriting queries and escalations through to completion
  • Complete all underwriting-related administrative duties accurately and efficiently

What do you need to thrive?
  • Build strong relationships with clients and stakeholders
  • Make confident decisions and take ownership
  • Communicate clearly and professionally (written and verbal)
  • Analyse information to make sound underwriting decisions
  • Work independently and use initiative
  • Maintain strong attention to detail and follow processes
  • Handle difficult conversations with confidence and empathy
  • Deliver results while meeting customer expectations
  • Stay adaptable and perform well under pressure
  • Continuously learn and build underwriting and medical knowledge
  • Matric / Grade 12 with relevant life insurance and underwriting experience
  • Understanding of underwriting principles and basic Vitality Life products, with medical knowledge advantageous

So, what’s in it for you?

  • Bonus Schemes – A bonus that regularly rewards you for your performance
  • Retirement support – We will match your contributions up to 5% of your salary
  • Health & wellbeing – Discovery Medical Health Scheme
  • Financial protection - Life assurance, income protection and short and long-term disability insurance

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:
  • Help you to be the healthiest you’ve ever been.
  • Create an environment that embraces you as you are and enables you to be your best self.
  • Give you flexibility on how, where and when you work.
  • Help you advance your career by playing you to your strengths.
  • Give you a voice to help our business grow and make Vitality a great place to be.
  • Give you the space to try, fail and learn.
  • Provide a healthy balance of challenge and support.
  • Recognise and reward you with a competitive salary and amazing benefits.
  • Be there for you when you need us.
  • Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About Us

Vitality South Africa plays a key role in the development and delivery of the shared‑value insurance model within the Discovery Group. The team leads key strategic initiatives in the South African market, strengthens alignment across the organisation, and ensures the successful implementation of Vitality’s health and wellness programmes. In addition, the team provides specialised expertise, cutting edge technology, behavioural science and health and wellness, drawing on both global innovation and local market insight. Roles within Vitality South Africa are dynamic and fast‑paced. As such, we are seeking individuals who are adaptable, solutions‑oriented, and capable of delivering high‑quality, sustainable value in a complex and evolving environment.
Employment Equity:
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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