Upper Highway jobs

RESTAURANT OPERATIONS SUPERVISOR

ABOUT DELI-ISH

Deli-Ish is a proudly South African Indian food concept offering authentic Indian food, redefined for the modern customer. We are passionate about great food, exceptional service and creating a memorable customer experience.

We are looking for a hands-on Restaurant Operations Supervisor who will take ownership of the day-to-day running of our Watercrest Mall restaurant.

PURPOSE OF THE ROLE

The Restaurant Operations Supervisor is responsible for ensuring that the restaurant operates efficiently, professionally and consistently during every shift.

The successful candidate will supervise the team, maintain service and food standards, control stock and wastage, manage customer queries and ensure that Deli-Ish operating procedures are followed.

This is a hands-on floor position. The successful candidate must be comfortable working alongside the team during busy periods rather than managing from the office.

KEY RESPONSIBILITIES

1. Daily Restaurant Operations

· Ensure the restaurant is properly opened and prepared for trade.

· Ensure all opening and closing procedures are completed.

· Monitor restaurant readiness throughout the day.

· Ensure smooth coordination between Front of House and Kitchen.

· Manage the flow of orders during busy periods.

· Ensure all operational checklists are completed.

· Escalate operational issues to management promptly.

2. Staff Supervision

· Supervise FOH and support staff during allocated shifts.

· Allocate daily duties and responsibilities.

· Monitor attendance, punctuality and staff performance.

· Conduct shift briefings.

· Ensure staff are correctly dressed and presented.

· Coach staff on service standards and procedures.

· Address minor performance issues and escalate serious matters to management.

· Ensure adequate staff coverage during peak periods.

3. Customer Service

· Maintain a visible presence on the restaurant floor.

· Ensure customers receive friendly, efficient and professional service.

· Handle customer complaints calmly and professionally.

· Resolve customer issues where possible.

· Escalate serious complaints to management.

· Monitor customer feedback and identify recurring issues.

4. Food & Quality Standards

· Ensure food is prepared and served according to Deli-Ish standards.

· Monitor portion control and presentation.

· Ensure orders are accurate before being handed to customers.

· Monitor holding times and product freshness.

· Ensure food safety and hygiene procedures are followed.

· Immediately report any quality or food-safety concern.

5. Stock & Wastage Control

· Assist with daily stock checks and stock counts.

· Monitor stock usage and availability.

· Check incoming stock against delivery documentation.

· Ensure stock is stored correctly and rotated.

· Monitor wastage, breakages and stock losses.

· Report stock variances and suspected irregularities.

· Ensure FIFO principles are followed where applicable.

6. POS & Cash Control

· Ensure POS procedures are correctly followed.

· Monitor order accuracy and payment processing.

· Ensure cash-up procedures are followed.

· Check that discounts, voids and refunds are properly authorised.

· Report cash or POS discrepancies immediately.

· Ensure no unauthorised transactions take place.

7. Hygiene & Cleanliness

· Ensure FOH, kitchen, bathrooms and service areas are maintained to Deli-Ish standards.

· Monitor cleaning schedules.

· Ensure staff follow personal hygiene requirements.

· Ensure food-contact surfaces and equipment are cleaned correctly.

· Report maintenance, pest-control or health-and-safety concerns.

8. Sales & Performance

· Monitor daily sales performance.

· Understand daily targets and communicate these to the team.

· Identify opportunities to improve sales.

· Encourage upselling and product knowledge.

· Monitor peak trading periods and ensure appropriate staffing.

· Report operational challenges affecting sales.

9. Administration & Reporting

Complete and maintain:

· Daily opening and closing checklists

· Staff attendance records

· Cleaning checklists

· Temperature/food-safety records

· Stock and wastage records

· Incident reports

· Customer complaint records

· Shift handover reports

· Daily operational reports

MINIMUM REQUIREMENTS

· Grade 12 / Matric.

· At least 1–2 years' experience in a restaurant, takeaway, food-service or hospitality environment.

· Previous supervisory or team-leader experience will be advantageous.

· Experience with POS systems.

· Basic stock-control knowledge.

· Basic understanding of food hygiene and safety.

· Ability to work shifts, weekends and public holidays.

· Reliable transport is advantageous.

KEY SKILLS & COMPETENCIES

The successful candidate must demonstrate:

· Strong leadership ability.

· Excellent customer-service skills.

· Good communication skills.

· Strong organisational ability.

· Attention to detail.

· Ability to work under pressure.

· Problem-solving ability.

· Numerical ability.

· Accountability and reliability.

· Good staff-management skills.

· Honesty and integrity.

· A strong work ethic.

· Ability to lead by example.

PERSONALITY

We are looking for someone who is:

Hands-on | Energetic | Responsible | Customer-focused | Disciplined | Organised | Assertive | Friendly | Solution-oriented

The successful candidate must be someone who naturally takes ownership rather than waiting to be told what to do.

PERFORMANCE WILL BE MEASURED ON

· Customer service and customer feedback

· Restaurant cleanliness and presentation

· Staff attendance and performance

· Order accuracy

· Food quality and consistency

· Stock accuracy

· Wastage control

· Cash/POS accuracy

· Compliance with Deli-Ish SOPs

· Completion of operational checklists

· Sales performance

· Ability to resolve operational problems

· Overall smooth running of the shift

IMPORTANT

This is not an office-based management position.

The Restaurant Operations Supervisor is expected to be on the floor, visible to customers and staff, and actively involved in the operation, particularly during peak trading periods.

The successful candidate will have the opportunity to grow with Deli-Ish as the brand expands.

Please note the successful candidate needs to have their own reliable transport or reside in the Upper Highway area.

Location: Watercrest Mall, Waterfall email CV to hr@maharajasspices.co.za

Pay: Up to R14 000,00 per month

Work Location: In person