Waiter Waitress jobs in Braamfontein, Gauteng

Job Advert Summary

To provide exceptional customer service by ensuring a high-quality dining experience through professional, courteous, and efficient service, while adhering to company standards and hygiene protocols. The Waiter plays a vital role in creating a welcoming atmosphere, anticipating customer needs, and ensuring seamless food and beverage service. This position requires a strong focus on guest satisfaction, attention to detail, and the ability to work collaboratively with kitchen and front-of-house teams. As a key representative of the establishment, the Waiter upholds brand standards and contributes to a positive, clean, and safe dining environment. The role also includes supporting daily restaurant operations, addressing guest feedback promptly, and consistently promoting a culture of excellence and hospitality

Minimum Requirements

• Excellent communication skills in English
• Strong attention to detail
• Exceptional customer service skills
• Positive and professional attitude
• Ability to work effectively as part of a team
• Always act in the best interest of the company
• Flexible and available to work shifts, including weekends and holidays
• Well-groomed and presentable appearance

Duties and Responsibilities

• Adhere to all company policies, procedures, and standard operating procedures (SOPs)
• Prepare the dining area for service, ensuring all mise-en-place is completed to standard
• Greet and serve guests in a professional, friendly, and timely manner
• Proactively attend to guest needs and ensure a consistently high level of service
• Prepare in advance for the arrival of individual and group bookings
• Ensure tables are properly set according to company standards, using clean and undamaged items
• Keep waiter stations fully stocked with clean cutlery, napkins, and other necessary items
• Maintain up-to-date knowledge of the menu, including specials and ingredients
• Clear tables promptly, balancing efficiency with ensuring guests do not feel rushed
• Accurately take and process food and beverage orders, ensuring timely delivery and correct billing
• Consistently uphold the highest standards of hygiene and cleanliness in all work areas
• Perform any other duties as may be reasonably required to support restaurant operations