ABSA BANK LIMITED
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ABSA BANK LIMITED Employee Reviews for Customer Service Representative in Johannesburg, Gauteng

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Migrating customers to Atms Assits customers with all related queries. Handling of debit and credit cards by activating on the system with a pin number Handled debit and credit card fraud and losses. Handled the fica process by updating customers information on the systems with relavant
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Great company to work for and it allows you to grow interms of your career and personally.They also provide opportunities to continue with studies and to further improve your life witch is amazing
Pros
Personal assistance
Cons
Bonuses
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I dealt with customer enquiries, trained new agents, worked on SAP. Learnt multitasking and damage control. Recovered accounts and managed complaints
Pros
It was educational
Cons
No job benefits
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Day at work was about attending to walk in clients in the branch at the customer services area, this included issuing debit and credit cards,resolving queries on customer accounts. I had learned how to deal with customers Management had good leadership qualities and supportive The workplace culture was about respect I enjoyed assisting customers
Pros
I enjoyed attending the internal training courses
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